TWG Tea Salon & Boutique
Kindly email us at TWGTea@VansingDG.com for inquiries.
Angie in particular is extremely knowledgeable about all the teas they carry. She remembers me each time I am in, even thought it is only a few times a year. In addition, she remembers what tea I have purchased in the past, my tastes and recommends the most delicious and seasonal teas. She is a huge reason as to why I keep coming back and is a real jewel in the entire experience!
Great selection of tea. Good for quiet conversation. Good for a relaxing afternoon or evening.
Good service and good decor. We enjoyed our tea time. It was relaxing and quiet. Good selection of teas.
A welcomded break from the noisey restaurants around town. Good food and a attention to detail on the service made for a wonderful evening.
Our waitress is very young and I told her we are here the first time, she did it explain much and just wait for us to look at the menu. Even when she bring the tea set, no explanation at all. I saw other waitress explaining to their guests, I think she need to be trained. I have been to a number of places for high tea, this one is the least impressive. I mentioned when I book that it is for my sister birthday and no one said anything. Very disappointed.
The table next to us, the group of lady are pretty loud.
There are 3 things I’d like to mention that is different than the TWG in Hong Kong.
1. There was no background music
2. We didn’t get to choose the flavour of macaroon and it wasn’t explain to us which one we were offered
3. The scones were served at the beginning of our tea set and not heated up and served when we were ready to eat after the tea sandwiches
Poor service, non attentive server, disappointing
We went at TWG to celebrate an anniversary. It was at diner time. We took a savory crepe for starter, it was unfortunately dry and not a lot of filling inside. Main dishes were very good however, we found the top of the tomato inside the burger which is usually the part that you cut and throw away in "fine dining" or even at home. I made sure to leave it on the plate to be noticed.
Concerning the desserts, the chocolate lava was very rich, warm and tasty. The lemon meringue, in the other hand, tasted old, it was dry. (maybe not fresh?)
I asked a scoop of vanilla ice cream that had also a very particular taste. But everyone has different taste. Having said that, our server was sweet and professional and made our experience better.
I will still give it a try for an afternoon tea.
Wonderful tea and scones!
Brunch and tea were excellent, but service was very slow. Given how few people were being served, there were very long waits between visits. Enjoyed the vast tea menu and information book.
The server of our table was not very familiar with the products.
quiet and comfort location to enjoy the afternoon tea with friends.
Had heard so much about your place. Very disappointing. The tea that was brought to us was with lukewarm water. Sandwich was ok but nothing spectacular. The price was way to expensive for what we got. Brought 5 guests and all of us disappointed. Not able to come back because of disappointment
Perfect place to spend a special afternoon. I look forward to going back
excellent afternoon tea and dessert
Food didn’t feel fresh, Madeline I had was stale and the manager just apologized and didn’t do anything about it. Definitely not worth the price.
Great place, food and service ...
Very friendly athmosfera
The previous time we came, the server was very knowledgeable and nice, she explained everything from different kinds of tea to foods on the menu very thoroughly, we took some of her recommendations and had a great time. But this time we gets a different person and she seems very inexperienced. To start, the server drops the side plate on the table in front of us and doesn’t even offer to change a new one- she just flips the dropped plate and says here you are. And then when the dishes are served she gives us a cold face, not saying a word to explain what’s in the dish, just put the dish on the table and walks away. Terrible experience.
Food was tasty. Scones were the best. Service was good, if server introduced the pastries and items on the tray it would have made it more enjoyable. Leftover were placed in a very impressive packaging.
It was a unique spot to celebrate a significant birthday with the girls. The food is very tasty and it is an experience for sure.
Great choice of tea as always. I'd like the expansion in the menu now. Good recommendation for tea selection.
The service was phenomenal and the food was incredible!
The store and restaurant is beautiful! The tea and food are also equally delicious!
Pricy and not worth the price. I believe they have recently changed their owner and I feel the food before was way better
This is my first time visiting this place after the name changed and I don’t think I’ll ever return again. I’ve been to this place many times however the service this time really disappointed me. The girl at the reception did not greet me nor talk to me at all after having eye contact with me several times, so I had to wait for 10 minutes at the door like an idiot. When I finally got a table, our table was right next to the other tables. People can basically hear other people’s conservation. There were empty tables. The quality of food is pretty good however I will never return again.
Extremely poor service, food was good but not excellent. We were served at different times after waiting an extended period of time and with most tables that had arrived after us being served.
Relaxing dining experience with a quiet atmosphere and great service.
It’s a regular place for me to go and have afternoon tea with my friends. I love this place.
Food is fine, but personal not super friendly.
The servers were mostly chatting amongst themselves majority of the time, not doing their job. Food wasn’t bad. We have gotten the bill from a different server since ours was busy conversing with her friend so once payed and we’re up and leaving, she had the audacity to ask us if we were going to pay our bill?
We have a feeling that we were being asked to leave after one hour and 45 mins of dining. Server came a few times trying to take away our plates when food were still there. We were not advised in advance that there’s a time limit of the seating.
When we asked to refill our teapot. We were being refused in a way that’s not so appropriate. Factor in the price of the tea sets. We expected a much re professional service.
Comparing to urban tea merchant in the past. Food quality is simply not as good. Hope to see improvements as urban tea merchant gave me lots of good memories.
Our server, Conrad, was fantastic. We had many questions about specific teas and he was exceptionally knowledgeable and gracious. The scones were the best I’ve tasted, comparable to the top tier high tea venues in the U.K. and Europe.
Been to urban tea merchant before and was a big fan. After changed name to twg this is the first time here and will never return. Great service and atmosphere however food quality is low and over price.
The non-sweets part of the High Tea were good and it would have been wonderful to have a bit more. There was too many sweets (sugar) that I did not feel well afterwards. (I'm not diabetic.) The prices were high, although standard as far as most tea salons would charge.
One of the server, Angie, is very impolite.
Other servers just meet a regular standard.
Food portion is too small. Not worth for the value.
LOVE the Tea Products itself, don't get me wrong BUT NOT IMPRESSED about the Tea Salon part!
First, wasn't aware of the way they brew their tea...they don't put tealeaves or teabags into the teapot of hot water! NOT the Chinese or French way, according to the waitress, when we asked for more HOT water for the tea after we finished the first pot, what we got back was just a pot of water, not even HOT, no tea! However, not sure about the purpose of the metal thing that covered the teapot (see photo)...certainly NOT to keep the tea pot warm?
All in all, much rather enjoy the tea at home instead of spending $$ at the Salon...SAD!
Portion is so tiny. Service is disappointing too. What my come back again.
Awesome as usual.
It’s delicious about food, and the place is enjoyable.
Disappointing afternoon tea, I expected more from TWG. I preferred when it was the Urban Tea Merchant. Price is high for what you get, no scones for afternoon tea with Devonshire cream. Service was sporadic, tea was tepid, and they didn't ask if we wanted milk with our tea. Sugar needs to be more refined for dainty tea cups as it will take longer to dissolve, especially when our tea was lukewarm. We both had the west coast afternoon tea and all the savoury items were good, and the only sweet that was decent was the lemon tart. We were not a fan of the 'Turkish delight', nor the Nanaimo bar. We should be able to choose what flavour macaron we want. We left unfulfilled.