TWG Tea Salon & Boutique
The perfect place to feel pampered! Everything at TWG is absolutely exquisite!
I booked a table at TWG for my birthday and I was extremely impressed with the impeccable service. Our server, Nicholas, made our dining experience special. He provided recommendations for our teas and allowed us to smell several options before selecting what we would like. He allowed for us to make substitutions and additions to our meals without charge. He also brought us free macarons and a dessert for my birthday! I will be back!!
I took my mom here for her birthday and all of the staff was amazing and very kind. They even gave her a little surprise birthday cake! :)
Will definitely return to try our their other afternoon tea sets.
The food, service and ambience were all top notch!
Excellent service from all the workers who worked that day. January 2 2pm. Ambience is really classy and the food and tea was excellent
Stay there too short but it was not their fault due to it was new year eve. Sure want to go there again
Over All the service is great, with nice music background. We have 2 different afternoon tea set, we think over all value is worth it.
It’s a great place for tea, nice ambience , good value for your money and excellent service.
It was nice they were really kind and tea and food was great.
Do not recommend, they force each person to pay about 60 dollar, for not fresh food and small bites provided. Service and tea quality are good.
A fantastic time away from our kids. A wonderful change of pace. No rush, relaxing time.
Service was great, friendly, and very good tea recommendations. We went around 3, the sandwiches were probably made in the morning so the sides were a bit hard and dry already. But the pastries were excellent.
Loved the intimate atmosphere, the customer service was exceptional and the tea service exquisite. Will go back soon.
Good as always. ❤️
We were the only two in the restaurant that evening. Lucas and Shiraz were our waiters and were so lovely.
Delicious high tea with exceptional food and recipes. Great ambience, very ornate.
Great place for tea. A huge selection and great service
Favorite choice always.
Excellent tea selection. Dining area is very pleasant and well presented.
It is disappointed that they arranged a table at a narrow alley which facing the area storing for tea set stands. I made the reservation 2 weeks before, assume they can have a good arrangement.
We had a lovely birthday tea! Great service and very good food.
Servers were attentive and it was overall a lovely experience
High tea was good but Unfortunately not running full menu:(
This place does not hold up to the TWG reputation. Every item was bland, ambience is nice but I will never go back. Deeply disappointed as I’ve visited their Hong Kong, Singapore, London locations. This was terrible.
I wouldn't go back again. The afternoon tea was not good at all. Quite disappointed
Food not good that I am expected. Very pricey. Atmosphere and service are good!
TWG was disappointing. The server was nice and there seemed to be a lot of staff, however it didn’t feel like we were looked after. I asked about Signature Tea set and was told I had to order the Spring Time menu. The menu was fine - but not what we were expecting. The pot of tea was nice flavour. It is still not clear to me if the tea should have been included in the ‘Tea Set’ or if we were meant to choose our own. If I was meant to have the set tea option it wasn’t explained at all - a theme for the entire experience. One of our ordered items was forgotten about, but was on our bill. I am glad I reviewed it. Upon the review I realized that we had been charged for two separate pots of tea on top of the set menu that seems to have tea listed. Very confusing service all together. The menu and offering was not explained well and mediocre for the cost.
I feel like I am complaining about cost, but what I am disappointed about was the value of the experience for what I paid (a birthday treat for my mother). It felt very low quality and a place that attracts tourists and not locals. I have had better experiences for high tea elsewhere and I would not visit TWG again.
It was ok. Nothing exceptional but ok. Food was good but I think the menu has been similar without significant change for a few years.
We had a wonderful lunch - I had the Salad Nicoise, and my husband had the Lobster/prawn Clubhouse. Both were outstanding! Given the extensive selection of tea, we had to have help with our choices. Our server seemed familiar with each and every tea available (very impressive given the variety!) and helped us choose the perfect accompaniment for our lunch! We shared the Tiramisu for dessert..........To Die For! We will definitely be back!
I went here with my friend & everyone that worked there was so kind and checked up on us even when we were just waiting for a table to be cleared for us. The food was delicious and I was recommended a tea after telling the server what kinds of tea I usually drink & I loved the recommendation! After tax, it was a bit over $50 per person for our tea time but I think that is very fairly priced compared to some other places. Can’t wait to go again
such a relaxing setting to come in and enjoy a chat with friends while enjoying some tea.
The atmosphere was ok and the the selection of food is wide. However, the service is very lacking considering this is a place for High tea. Food portion was small, which was expected, but when paired with slow, unattentive service it simply doesn't live up to the TWG name. Quality of food is fine, but considering the price its underwhelming.
Bad service and hospitality
This was the greatest experience I have ever had at a restaurant in vancouver. The ambiance was outstanding. It felt like I was in a movie. The tea had vast flavours and was enjoyed by all my group members accompanying me. The service was great. Each server had a smile on their face, and clearly enjoyed explaining each tea’s flavour; as well as other menu items. I was so pleased with my experience I had to ask our servers name. Her name is sakura, and I highly recommend asking for her as a server. The price is high but is well worth the cost. I recommend taking your family here for a special occasion. The experience will be a lasting memory
Very disappointed they have a minimum order of one set per person now. They turn away customers who doesn’t want to order say 3 sets for 3 people.
The value is way below what you get at other tea salons - we had the Chic tea service and the sandwiches were so tiny and not that great. Then there were 2 scones (tiny) with butter and jam. There were no desserts included. We were so disappointed in the experience. Service was non existent - they took our order and delivered it and never came back to see if we liked it or wanted more hot water etc.
Came here for lunch entree and was told that purchasing a $12 cup of tea was mandatory-- although I was ordering a $26 salad. I didn't want tea with my meal; was then told I had to purchase a mocktail or sparkling water-- but they were sold out of both! The chicken salad was disappointing- hugely overpriced for a bit of wilted romaine and strangely presented chicken. After waiting had to ask for bill. There are too many other great options for downtown dining, won't be back.
The staff is not educated on the menu and preparation of food
They offer a variety of tea menus with all of their sandwiches infused with their teas. The sandwiches included foie gras, lobster and chicken in what looks like a mini ice cream cone. They were all very good. They also have over 100 varieties of tea.
Lovely experience. Scones outstanding. Food in general very tasty and well presented. Great atmosphere and wonderful elegance
Excellent service and the female server always attended to our need. We will definelty revisit that restaurant again in the future .
TWG Tea Salon & Boutique is rated 4.3 stars by 291 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.