TWG Tea Salon & Boutique
First visit at TWG was disappointing. Felt rushed to order then at 1.5 hrs mark, we were rush to leave as the male server stated we have to wrap up due to another reservation. High tea was reserved for 2 pm and person came by at 3:25 pm stating we need to finish in 5 mins so they can accommodate for another party. There were 3 other empty tables. Signature set was fair, although tea selection was great. Not worth the travel to downtown for such service. Not to mention table cloth had a hole for an acclaimed high end tea salon. What a shame. Will not be returning anytime soon.
They changed the sablefish menu from the last time I ate there so that was a tad disappointing. Otherwise generally a quiet place to eat.
Extremely disappointed with TWG service on my recent visit. The manager is extremity rude and we won’t go back this restaurant any more.
Amazing experience, the food was delicious, the scones out of this world. It’s a fancy, but cozy restaurant. The attention was excellent.
It was nice. Quiet and nice servers. However at one point we had to remind the team that we have nut allergies. Overall good. Could have had more help with the menu and knowledge of staff.
It is awesome!
TWG is the ONLY place in town I recommend for High Tea. The dishes are delicate and refined. I'm never disappointed. Try the Smokey Earl Grey tea if you've not before - like a good scotch ;)
Satisfied by fascination. I do hope many diners will experience the food and many unique flavours of tea TWG can offer.
It was a nice lunch for me & my family, except the table behind me on the left side there was a young Orient lady talking so loud, I am just extremely embarrassing for Chinese ,bed mannered.
Excellent service, amazing tea, wonderful ambience. It's pricey but you get amazing quality. Always a treat when I'm in town and special occasions.
We were seated 10 minutes late. When we got our table it took another 15 mins for the server to take our order. Another 30 mins for the food to come. So basically we only had 35 mins to enjoy our food and conversation with my birthday friend. They should really be more accommodating in letting their guests enjoy they tea service. We were asked to leave right at our 90 mins time limit.
I order the chicken with green curry with earl grey infused. I also ordered a lychee mousse dessert afterwards. I can’t really taste the earl grey in the curry dish, but the dessert was phenomenal. And as always the service was great.
The food and everything was fabulous except it is a little pricy with very little portions.
There were holes on the table clothes, more than one hole on two tablecloths at the tables we were sitting at. And between the three of us they were missing a fork at the table setting. Food was mediocre, did not taste freshly made so not worth about 45 dollars a percent. Tea was good.
Everything was great. Server was very green. Screwed up our order but did not rectify the order or apologize.
Wonderful and delicious!
Took my mom out the day before Mother’s Day, and this was a lovely spot. The tea selection is phenomenal, and when we didn’t know which tea to order our server helped us narrow it down and my mom and I loved our teas. I’d never tasted an earl grey that good.
The food was phenomenal. There was a great combination of savory and sweet. I honestly couldn’t decide which piece I liked best.
Tea is really nice. They offer too many choices so i spend literally 20 mins deciding which one I should pick. Shen Nong tea braised beef is also delicious
Food and service was amazing, the recommendations on tea were great as well.
Great ambiance and the selection was superb.
I love the music in TWG.
I ordered the west coast high tea. The food was medicore at best. The salmon moose tart was fishy, the lobster ravioli was bland, the desserts are better but nothing special. Service was terrible. We asked for tea recommendation and the waiter choose a tea that we need to pay extra money for it without letting me know ahead of time. I ended up paying over $120 for two high tea order. I could have a nice lunch in downtown vancouver for that price. Definitely not worth the money.
They didn't have any bubbly so couldn't make a mimosa or similar. The savoury elements of the platter were very strongly seasoned with garlic/shallots/onion.
The scones were the best part.
Great place for high tea
Friendly people. good location. Fresh cream on scones. Tea is amazing.
Love all the selections of tea
Very nice menu and tea selection, beautiful decor, attentive staff. My only qualm is that upon arrival is was NOT made clear that the tea mocktails were unavailable, and I had my hopes up to try one before ordering and a waiter told me they were actually unavailable. This should be made clear BEFORE a customer orders.
Great service and good
My friend and I had high tea here and we had a great time.
She got the chic and I got the signature. Everything was delicious.
Great and always best
There are just better tea places. I was really looking forward to trying this place out because a coworker recommended it. And.....it just wasn't good and I left being pretty frustrated. The food that you get as a tea set was not good and tasted like bad seafood. But on the other hand, my husband had the salmon w/ edamame and really enjoyed it. The desserts and tea were tasty. The room was cute and quaint and I enjoyed being in the atmosphere, but the service really killed it for me. I received my food relatively quickly, but it took over an hour for my husband to receive his. They forgot to place the order or something, I'm not sure what happened. But they only offered a $3 macaroon to make up for the 1 hr delay, not much for an equal trade. The service staff looked really bored and would just wander around the place so I'm not sure why it took so long to receive the food. They then took forever to come by for us to pay and leave. Which just adds to the frustration since they were just aimlessly wandering around.
The service was extremely poor…only a few people dining at that time but waiters were standing there chatting and left us waited for half an hour to get a menu，then another hour to serve the tea set（after our order was first served to the wrong table）. Don't go there.
Had a good time with my friends, space is a little bit too small, nice staff and good service.
Where we were seated was off in the rear area near a doorway by a walkway to the back of restaurant, so not much ambience. The food was tasty but with no scones we felt a bit hungry after the $48 tea service. Our server was told that my daughter had allergies to peanuts and pistachios but they gave her a cookie with pistachio on it. When we asked the server again, she asked the chef and was told there was no pistachio on the cookie. My daughter had already taken a bite from the cookie when server came back and informed us that there was actually pistachio on the cookie after all.
The tea was good quality but there was no one way you could ask for more hot water for the tea because the tea leaves were thrown out, so there was only 1 pot of tea each.
I really want to like this tea place in Vancouver as it was raved by my friends how good it was with their restaurants abroad. Right when we got in, we were seated on a table with blemished on their white linen. Not sure if the linen was even clean. Some order that gave us an impression that they don't make their food fresh and was done pre-cooked and then just heated up. Ordered earl grey ice cream, waited 20min for it, only to be served with chocolate ice cream. The place wasn't even full. Servers need to be more attentive. We went to Laduree instead and had a great time.
Not sure if they changed chefs but the food tasted much better compared to when they first opened. Scones are delicious, crisp on outside and soft inside. Would definitely go again. The asian server guy with glasses was very attentive.
A very good place to go with friends, just not satisfy with the waiting time, it takes so long for waiters coming to our table, other services are really good there. I like the guy(looks like manager) introduce different tea to me, this helps me a lot in choosing tea.
This is the fourth time we enjoyed afternoon high tea here. The seasonal menu always brings us surprises. The service quality and professions in tea selection/recommendation is one of the best in town! We will definitely come back again!!
Service and atmosphere were excellent. Food and tea were delicious. My friend and I really enjoyed everything. I would like to try other menu. If I was able to check my coat, there's nothing to complain.
It’s where my girlfriends and I meet for tea, deserts and gossip among ourselves. Service was excellent and the environment was great.
Beautiful space to spend your morning! I was amazed by the wide selection of teas from all around the world. Great and knowledgable service.
I have been to TWG a lot of time but honestly, the tastes of their afternoon tea sets are getting worse. The sets are pretty pricy as well, I don't think it worths the money. Their scones are the only thing that I will come back for, nothing else.