TWG Tea Salon & Boutique
Very nice menu and tea selection, beautiful decor, attentive staff. My only qualm is that upon arrival is was NOT made clear that the tea mocktails were unavailable, and I had my hopes up to try one before ordering and a waiter told me they were actually unavailable. This should be made clear BEFORE a customer orders.
Great service and good
My friend and I had high tea here and we had a great time.
She got the chic and I got the signature. Everything was delicious.
Great and always best
There are just better tea places. I was really looking forward to trying this place out because a coworker recommended it. And.....it just wasn't good and I left being pretty frustrated. The food that you get as a tea set was not good and tasted like bad seafood. But on the other hand, my husband had the salmon w/ edamame and really enjoyed it. The desserts and tea were tasty. The room was cute and quaint and I enjoyed being in the atmosphere, but the service really killed it for me. I received my food relatively quickly, but it took over an hour for my husband to receive his. They forgot to place the order or something, I'm not sure what happened. But they only offered a $3 macaroon to make up for the 1 hr delay, not much for an equal trade. The service staff looked really bored and would just wander around the place so I'm not sure why it took so long to receive the food. They then took forever to come by for us to pay and leave. Which just adds to the frustration since they were just aimlessly wandering around.
The service was extremely poor…only a few people dining at that time but waiters were standing there chatting and left us waited for half an hour to get a menu，then another hour to serve the tea set（after our order was first served to the wrong table）. Don't go there.
Had a good time with my friends, space is a little bit too small, nice staff and good service.
Where we were seated was off in the rear area near a doorway by a walkway to the back of restaurant, so not much ambience. The food was tasty but with no scones we felt a bit hungry after the $48 tea service. Our server was told that my daughter had allergies to peanuts and pistachios but they gave her a cookie with pistachio on it. When we asked the server again, she asked the chef and was told there was no pistachio on the cookie. My daughter had already taken a bite from the cookie when server came back and informed us that there was actually pistachio on the cookie after all.
The tea was good quality but there was no one way you could ask for more hot water for the tea because the tea leaves were thrown out, so there was only 1 pot of tea each.
I really want to like this tea place in Vancouver as it was raved by my friends how good it was with their restaurants abroad. Right when we got in, we were seated on a table with blemished on their white linen. Not sure if the linen was even clean. Some order that gave us an impression that they don't make their food fresh and was done pre-cooked and then just heated up. Ordered earl grey ice cream, waited 20min for it, only to be served with chocolate ice cream. The place wasn't even full. Servers need to be more attentive. We went to Laduree instead and had a great time.
Not sure if they changed chefs but the food tasted much better compared to when they first opened. Scones are delicious, crisp on outside and soft inside. Would definitely go again. The asian server guy with glasses was very attentive.
A very good place to go with friends, just not satisfy with the waiting time, it takes so long for waiters coming to our table, other services are really good there. I like the guy(looks like manager) introduce different tea to me, this helps me a lot in choosing tea.
This is the fourth time we enjoyed afternoon high tea here. The seasonal menu always brings us surprises. The service quality and professions in tea selection/recommendation is one of the best in town! We will definitely come back again!!
Service and atmosphere were excellent. Food and tea were delicious. My friend and I really enjoyed everything. I would like to try other menu. If I was able to check my coat, there's nothing to complain.
It’s where my girlfriends and I meet for tea, deserts and gossip among ourselves. Service was excellent and the environment was great.
Beautiful space to spend your morning! I was amazed by the wide selection of teas from all around the world. Great and knowledgable service.
I have been to TWG a lot of time but honestly, the tastes of their afternoon tea sets are getting worse. The sets are pretty pricy as well, I don't think it worths the money. Their scones are the only thing that I will come back for, nothing else.
Great place to go for a special occasion or if you just love really good tea. Macaroons are awesome.
Finger sandwich really can be finished with one bite (1 dollar size), and taste normally, not worth the money. But their dessert is not bad, I like their Tiramisu.
This is a unique High Tea Experience. 800 types of tea, you really don't know where to start! The head waiter seems very knowledgeable. Every item on their menu (well almost) has one of their many tea as an ingredient.
Price is a little high but it's a worthy splurge for once in a blue mooon.
Beautiful festive decorated restaurant me delicious food with nice presentation
I bring my daughter here every Christmas for afternoon tea. This time the service was poor and the food not memorable or good. We did not enjoy it at all. I asked after and found out that the owner had changed. Will not come here again for afternoon tea. Will find an alternative.
The tea was very good and place luxurious but the service needs a big improvement!
I felt that the service was inconsistent. We were a group of 4 Asian women. The table beside me were 2 Caucasian ladies. The server kept coming to their table to ask " Is everything good?", while we did not get asked.
The waitress even rudely told us, " You know we have a minimum spend for large group."
Also there were so many things in the menu not available!
Angie in particular is extremely knowledgeable about all the teas they carry. She remembers me each time I am in, even thought it is only a few times a year. In addition, she remembers what tea I have purchased in the past, my tastes and recommends the most delicious and seasonal teas. She is a huge reason as to why I keep coming back and is a real jewel in the entire experience!
Great selection of tea. Good for quiet conversation. Good for a relaxing afternoon or evening.
Good service and good decor. We enjoyed our tea time. It was relaxing and quiet. Good selection of teas.
A welcomded break from the noisey restaurants around town. Good food and a attention to detail on the service made for a wonderful evening.
Our waitress is very young and I told her we are here the first time, she did it explain much and just wait for us to look at the menu. Even when she bring the tea set, no explanation at all. I saw other waitress explaining to their guests, I think she need to be trained. I have been to a number of places for high tea, this one is the least impressive. I mentioned when I book that it is for my sister birthday and no one said anything. Very disappointed.
The table next to us, the group of lady are pretty loud.
There are 3 things I’d like to mention that is different than the TWG in Hong Kong.
1. There was no background music
2. We didn’t get to choose the flavour of macaroon and it wasn’t explain to us which one we were offered
3. The scones were served at the beginning of our tea set and not heated up and served when we were ready to eat after the tea sandwiches
Poor service, non attentive server, disappointing
We went at TWG to celebrate an anniversary. It was at diner time. We took a savory crepe for starter, it was unfortunately dry and not a lot of filling inside. Main dishes were very good however, we found the top of the tomato inside the burger which is usually the part that you cut and throw away in "fine dining" or even at home. I made sure to leave it on the plate to be noticed.
Concerning the desserts, the chocolate lava was very rich, warm and tasty. The lemon meringue, in the other hand, tasted old, it was dry. (maybe not fresh?)
I asked a scoop of vanilla ice cream that had also a very particular taste. But everyone has different taste. Having said that, our server was sweet and professional and made our experience better.
I will still give it a try for an afternoon tea.
Wonderful tea and scones!
Brunch and tea were excellent, but service was very slow. Given how few people were being served, there were very long waits between visits. Enjoyed the vast tea menu and information book.
The server of our table was not very familiar with the products.
quiet and comfort location to enjoy the afternoon tea with friends.
Had heard so much about your place. Very disappointing. The tea that was brought to us was with lukewarm water. Sandwich was ok but nothing spectacular. The price was way to expensive for what we got. Brought 5 guests and all of us disappointed. Not able to come back because of disappointment
Perfect place to spend a special afternoon. I look forward to going back
excellent afternoon tea and dessert
Food didn’t feel fresh, Madeline I had was stale and the manager just apologized and didn’t do anything about it. Definitely not worth the price.
Great place, food and service ...
Very friendly athmosfera
The previous time we came, the server was very knowledgeable and nice, she explained everything from different kinds of tea to foods on the menu very thoroughly, we took some of her recommendations and had a great time. But this time we gets a different person and she seems very inexperienced. To start, the server drops the side plate on the table in front of us and doesn’t even offer to change a new one- she just flips the dropped plate and says here you are. And then when the dishes are served she gives us a cold face, not saying a word to explain what’s in the dish, just put the dish on the table and walks away. Terrible experience.