TWH Social

3.8
115 reviews
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CAN$30 and under
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Canadian
Top tags:
  • Business Meals
  • Bar Seating
  • Cozy
Welcome to Downtown Kitchener’s destination for community and conversation.
Tucked beneath the iconic Walper Hotel, our attentive and neighbourly staff welcome you to enjoy local ingredients done well, with a thoughtfully sourced menu focused on sustainability and diversity.
Dining Style
Casual Dining
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Cuisines
Canadian
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Hours of Operation
Sunday: 10am-10pm
Monday - Thursday: 11am-11pm
Friday: 11am-12am
Saturday: 10am-12am
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Phone number
(519) 745-8478
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Business Casual
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Executive Chef
Grant & Carlo
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Neighbourhood
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Cross Street
Queen St
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Entertainment
Live Music every Thursday, Friday and Saturday night
Additional
Beer, Cocktails, Wine
What 115 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
Food
4.1
Service
3.9
Ambience
3.5
Value
Noise · Moderate
74% of people would recommend it to a friend
5
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SC
Toronto
6 reviews
Dined 13 hours ago
Overall 4Food 4Service 4Ambience 4

Nice variety of beverages, apps and mains well presented with good service.

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CB
Toronto
17 reviews
Dined on December 7, 2018
Overall 4Food 5Service 2Ambience 4

We came here for my birthday. I’ve come here before for special dinners and have always enjoyed it.
A couple things to note: I loved the chicken supreme with the mushrooms. Very delicious. My husband had the burger - he didn’t love it. Nothing to rave about. The Kimchi on the side wasn’t really kimchi and had to flavor.
The oysters were amazing. Loves this and will be coming back for Buck a shuck night.
I got a dessert however I didn’t get it for free even though it was my birthday. This restaurant should offer something like that for celebrations. Our server was not good. Barely filled up our waters and didn’t stop at our table very often. We ended up going to another table to grab drink menus. This was disappointing because it wasn’t busy in the restaurant at all.
Live music was good.
The bar is beautiful.

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OT
Toronto
1 review
Dined on November 26, 2018
Overall 2Food 2Service 4Ambience 4

We came for the steak and they were out of it. Only told us after opening a large bottle of cider so we were unable to leave to find steak somewhere else for a while.

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OT
Toronto
6 reviews
Dined on November 18, 2018
Overall 2Food 2Service 2Ambience 2

A long wait for simple food - menu descriptions a little misleading. Food ok, just not what was expected.

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s
New England
3 reviews
Dined on November 10, 2018
Overall 2Food 1Service 3Ambience 4

Great space, they could do so much more with it. Food was disappointing went with 2 other couples and no one enjoyed their meal

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BW
Toronto
2 reviews
Dined on November 10, 2018
Overall 4Food 5Service 5Ambience 3

Great dinner and evening. Service was amazing.

Only comment is that we feel the lighting needs some work. More accent lighting/lighting directly on bar and tables (even candles on the tables would help), and less overall general lighting. Overall lighting needs to be dimmed/toned down. This would go a long way to enhance the overall ambience and feel.

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KS
1 review
Dined on November 3, 2018
Overall 5Food 5Service 5Ambience 4

Great service, our waitstaff Jessica was pleasantly attentive, knowledgeable and interactive with our group. The meals were tasty and even when there was a blip and some produce wasn't available there were alternative suggestions. We weren't rushed which is sometimes an issue when our girls' group get together and want to sit and chat over another cup of coffee. Two thumbs up.

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OT
Toronto
1 review
Dined on October 28, 2018
Overall 2Food 1Service 2Ambience 1

Went to TWH for a second time to celebrate a birthday brunch, and the food (ham) was cold (inside a hot sandwich). The parfait wasn’t served as the menu suggests (cut fruit instead of fruit compote) ... and server didn’t have the time to check in (food took over 30-40 mins after ordering)Overall I wouldn’t recommend for brunch.

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k
Toronto
2 reviews
Dined on October 19, 2018
Overall 5Food 5Service 5Ambience 5

A big thank you to our server (I apologize that I dont know his name) for catering to our table. He offered our children a fantastic kids pasta option that was delicious and brought them out quickly so our oldest could get to her performance across the street. He saw my other daughters love of scetching and brought her a cool, colour changing pencil from The Walper Hotel. Definitely service above average, and with kindness and attentiveness not often seen at other establishments.

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DE
1 review
Dined on October 13, 2018
Overall 1Food 4Service 4Ambience 1

The noise levels in this restaurant are way to high to even be able to enjoy the meal.

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BV
1 review
Dined on October 4, 2018
Overall 5Food 5Service 5Ambience 5

Intimate location with nice ambiance and good food. You can have a conversation while noshing.

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HP
Toronto
2 reviews
Dined on September 22, 2018
Overall 3Food 2Service 5Ambience 4

Very disappointed in the new menu. Was not great. The old menu/chef was far superior. Will not easily go back. The shrimp linguine was the best I have ever had. Now there is not even a pasta dish

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KL
1 review
Dined on September 4, 2018
Overall 3Food 3Service 2Ambience 4

We came for a special occasion and I searched for a restaurant that would be upper scale. Presuming it was upper scale the service didnt exceed what we hoped for knowing we would be spending a pretty penny. I got the steak and got no steak knife. There was a tendon so thick in the steak I had to take a break trying to cut it because I couldn't get through it. It came with fries but no vegetable, which was strange for a $30+ meal.

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GG
Toronto
1 review
Dined on August 28, 2018
Overall 3Food 3Service 4Ambience 3

While everything was okay, I had expected more. More variety with garnishes. More creativity with food combos. More pizzazz.

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DD
1 review
Dined on July 16, 2018
Overall 4Food 5Service 5Ambience 4

Enjoyed celebrating my Birthday, and combined with a celebration of our son getting a new job!
Our waitress was very accommodating and described all drinks and food in detail.

She even arranged for us to enjoy a complimentary dessert tray, which was very delicious.

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OT
Toronto
2 reviews
Dined on May 13, 2018
Overall 3Food 4Service 4Ambience 4

I really do like the ambiance and the food was delicious. Two things I was surprised in was the fact that it was mothers day and they had no special menu for mothers and nothing for kids. Live music was a tad too loud, hard to have a conversation and daughter covered her ears.

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C
Toronto
17 reviews
Dined on May 13, 2018
Overall 5Food 5Service 5Ambience 4

Great food. Wonderful service. Family photo taken to commemorate Mother’s Day was a nice touch!

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s
London
14 reviews
Dined on May 9, 2018
Overall 5Food 5Service 5Ambience 5

Great dining room for my home away from home at Walper. The food is savory and tasty, uses solid ingredients, and is delivered by a wait staff that make every effort to make guests feel at home and well taken-care of from start to finish. Danielle greeted my during my last visit, after arriving straight from a cross-continental flight, and remembered me as soon as I walked in months later. I couldn’t feel like more of the family! Two hearty thumbs up for the food, and three for the staff, especially Darnell, Danielle, and Taylor. Kudos!

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RM
1 review
Dined on May 4, 2018
Overall 4Food 4Service 4Ambience 5

Very enjoyable evening, the waiter was terrific, very knowledgeable and a funny guy with a very pleasant demeanor. We will definitely go again and are already making plans with other friends to go one night soon. Would recommend to others in a minute.

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LB
1 review
Dined on April 28, 2018
Overall 4Food 4Service 3Ambience 4

Only concern was noise level. They were very busy so service a little slower than norm. Food was worth the wait.

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FV
1 review
Dined on April 28, 2018
Overall 4Food 4Service 4Ambience 5

Love the ambiance. Great place to relax, catch up with people important to your life. Delicious brunch on a cold Saturday morning.

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A
1 review
Dined on April 28, 2018
Overall 3Food 5Service 1Ambience 4

The waitress was happier to speak with friends than serve her customers. We waited over half an hour for dessert. Food was delicious, props to the chef! They should be hiring more servers if the one they do have can’t manage without stopping to speak with everyone she sees.

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TR
Toronto
1 review
Dined on April 25, 2018
Overall 5Food 5Service 5Ambience 5

Just picked this restaurant due to proximity to Centre in the Square. Very happy with everything. Food, service, ambiance. All excellent.

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B
1 review
Dined on April 22, 2018
Overall 3Food 4Service 2Ambience 4

Three of the 9 guests ordered the Buddha bowl. The food came quite cold the first time. After requesting that it be re-made, they did and it was delicious. Unfortunately, we weren’t able to eat with the rest of our friends as we had to wait for our food to be made again. Had it been removed from the bill, my overall rating would’ve been a lot higher. I do think however, that the restaurant has a good atmosphere and is worth trying. 3 stars.

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M
1 review
Dined on April 13, 2018
Overall 4Food 3Service 3Ambience 5

We ordered our meal, took awhile to get the appetizer, when we got our steaks they were cold. The waitress and manager were good about it took them back and made us entire new plates which were hot. We didnt receive any comp drink or discount on the meal.

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DN
Toronto
1 review
Dined on April 8, 2018
Overall 3Food 3Service 4Ambience 5

For as busy (or not as busy) as the restaurant was, the service seemed quite slow. The kitchen forgot items in two of the starters, and mixed up a side order.

However, the food was delicious, and the staff were friendly.

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JT
1 review
Dined on April 7, 2018
Overall 4Food 3Service 4Ambience 4

Great atmosphere, we were a group of 6. The food was pretty good. Only complaint for the food is steak is cooked from a frozen state so that affects the cook/preference. As for the alcoholic beverages..my group found the alcohol light handed. Overall a great experience with great service.

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OT
Toronto
3 reviews
Dined on April 6, 2018
Overall 2Food 3Service 1Ambience 2

Asked for bar seating and we got out in a corner back table not in the bar. Service was bad. Waiter was bad. The people behind us asked for another server after they had him and had been offended by him ( I didn’t hear the whole thing so won’t comment on that). Normally good but we will e a long while returning

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ML
1 review
Dined on March 29, 2018
Overall 5Food 4Service 4Ambience 5

Great Ambiance! Excellent Oysters! We enjoyed our meal. A wonderful Venue! It was worth the drive from Guelph!

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FH
1 review
Dined on March 23, 2018
Overall 5Food 5Service 5Ambience 5

We were at the TWH for a staff member leaving our department. Excellent food and great environment. They were very accommodating in regards to ensuring the food was prepared in accordance to the food sensitivity our group of people had. Excellent server. A very enjoyable time.

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EM
Toronto
13 reviews
Dined on March 17, 2018
Overall 5Food 5Service 5Ambience 5

Delicious food, friendly atmosphere.

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s
Toronto
1 review
Dined on March 4, 2018
Overall 2Food 5Service 3Ambience 4

The food was very good, the problem is the drinking water or the glasses they use. They have a very bad chemical smell. From speaking to other people this does not seem to be a new problem , management just does not want to address it. They also seem short in staff

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t
Toronto
6 reviews
Dined on February 24, 2018
Overall 2Food 4Service 2Ambience 2

We were a group of 6 with a reservation and sat at the end of the bar. We weren't in a hurry, but were virtually ignored most of the evening. The food, when it did arrive, was very good, but it did take quite a long time. Very disappointing experience tonight.

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MW
1 review
Dined on February 24, 2018
Overall 5Food 4Service 4Ambience 5

Was there on feb 23. Food and dinks were great. Live music was fantastic.

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JA
Toronto
2 reviews
Dined on February 21, 2018
Overall 4Food 4Service 5Ambience 4

Great! Nice busy place with good service and a really awesome menu

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EE
1 review
Dined on February 18, 2018
Overall 3Food 3Service 2Ambience 4

TWH Social is one of my favourite restaurants which is why I was disappointed in my most recent visit. I very rarely leave reviews (usually only for amazing service) and I’m not very picky, but I want this place to be my favourite restaurant again. I visited twice one week apart and the service and food during the second visit were less than stellar. First, the server made no effort to be friendly or welcoming and the only half smile he cracked was when we were paying the bill. I made every effort to smile at him while we there and was very polite, but he was very unfriendly and unapproachable. Secondly, I ordered the steak frites, but the quality of the meat was similar to a steak I could have purchased at the grocery store and the fries were so over salted that I couldn’t finish them. Again, I was super disappointed because that meal is why we went to TWH in the first place. Lastly, we were there celebrating a birthday and had included that on the reservation. We even had birthday gifts at the table that we were opening while the server dropped of the food, but when it came time to the end of the night, our server did absolutely nothing to help us celebrate. I definitely don’t expect restaurants to provide a free birthday dessert (or do something to celebrate), but it’s always a pleasant surprise when they do. The only reason I’m mentioning this is because I was there the week before celebrating another birthday and the server did bring out a free dessert. Overall, the service definitely need improvement and I really hope that this is a one-off experience since I really do enjoy going for the food and ambiance.

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OT
Toronto
1 review
Dined on February 15, 2018
Overall 4Food 5Service 4Ambience 5

$$$

Great atmosphere but, cost compared to other bars is astronomical.

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m
Birmingham
2 reviews
Dined on February 14, 2018
Overall 5Food 5Service 5Ambience 5

Great food and cool place, drinks were also perfect

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OT
Toronto
2 reviews
Dined on February 14, 2018
Overall 5Food 5Service 5Ambience 5

Made our Valentine's day dinner an awesome experience. We had a delicious meal and everyone was so helpful and ready to help make the day so much more special. Kudos to TWH Social for handing out roses to all the ladies, it was an awesome touch :)

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CP
Toronto
1 review
Dined on February 3, 2018
Overall 1Food 4Service 1Ambience 4

I’ve never been treated so rudely by any waiting staff in my life. You work in a service industry. You’d think basic respect for other human beings are required. Clearly not for us...

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