Zoe's at Fairmont Chateau Laurier

4.4
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178 reviews
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CAN$31 to CAN$50
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Canadian

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Afternoon Tea
COVID-19 Update: Your health and safety, along with the wellbeing of our team, are of paramount importance to us. And so, in compliance with the Ontario’s Chief Medical Officer of Health we have temporarily closed Zoe’s. We’ll be back as soon as we can, and look forward to welcoming each of you in the near future.

Zoe’s offers a captivating new bar experience, the room is contemporary chic and remains equally impressive with its big bold chandeliers, unique details and featured artwork, including six original Karsh photographs in the Reading Lounge leading to the bar. Our varied menu includes afternoon tea, sharing and small plate options, as well as an elaborate cocktail menu.

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What 178 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
Food
4.5
Service
4.7
Ambience
3.8
Value
Noise · Quiet
90% of people would recommend it to a friend
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R
Toronto
3 reviews
Dined on March 15, 2020
Overall4Food4Service4Ambience2

Overall we enjoyed the afternoon tea service. The food (sandwiches, desserts and scones) were tasty and nicely presented. The tea (creamy Earl Grey) was delicious. Our primary server was very good however when the tea tray arrived, a different server presented it and she did a slip shod rushed job of describing the items on the tray. Our table was in a sunny room added on to the main dining area but the area was less than clean. The floor needed sweeping and there were crumbs, dirt and sugar spilled in spots. 60's music was playing in the adjoining dining room; somehow I had envisioned classical music or something more suited to the occasion. Our table was very wobbly but a young man was able to prop up the legs with a napkin and made it more stable. The table was also too small for the items placed on it. Everything comes at once so it did get rather crowded. It was good, one time experience. Not sure I would repeat it. Highlights were the egg salad pinwheels and the lavender tarts. And the scones were delicious.

Zoe's at Fairmont Chateau Laurier
Responded on March 20, 2020

Dear Robbie, We are happy to hear that you enjoyed your visit to Zoe’s, overall. Your feedback is invaluable to us and you can rest assured that we take such comments to heart. We look forward to welcoming you again one day. Sincerely, Marion te Winkel Director of Operations

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LP
1 review
Dined on March 15, 2020
Overall3Food3Service5Ambience5

High tea is nice experience, in a very beautiful atmosphere with great service.

Zoe's at Fairmont Chateau Laurier
Responded on March 19, 2020

Dear Lisa, We agree that our Afternoon Tea experience is one not to be missed. We look forward to welcoming you back one day. Sincerely, Marion te Winkel Director of Operations

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B
Toronto
2 reviews
Dined on March 15, 2020
Overall5Food5Service4Ambience5

Very beautiful setting and excellent food.

Zoe's at Fairmont Chateau Laurier
Responded on March 19, 2020

Dear Bella, Thank you for your compliments. We look forward to welcoming you back one day. Sincerely, Marion te Winkel Director of Operations

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TO
1 review
Dined on March 14, 2020
Overall5Food5Service5Ambience5

The table was beautiful, corner with a window and lounge chair. The servers were lovely and friendly and the food was the best I've ever had

Zoe's at Fairmont Chateau Laurier
Responded on March 19, 2020

Dear Tara, We are delighted that you enjoyed your visit to Zoe’s. We look forward to welcoming you back one day. Sincerely, Marion te Winkel Director of Operations

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m
Ottawa
1 review
Dined on February 22, 2020
Overall3Food3Service3Ambience3

It is not worth the cost. There is nothing really impressive about the quality of food, presentation or service. We had high hopes for this experience. A service to share would have been better as there is a lot of food and that's half the price!

Zoe's at Fairmont Chateau Laurier
Responded on February 26, 2020

Our mission is to turn moments into memories and I regret that we failed to do so during your recent visit to Zoe’s. We look forward to seeing you again soon. Sincerely, Marion te Winkel Director of Operations

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MD
New York Area
28 reviews
Dined on February 15, 2020
Overall4Food4Service2Ambience3

Hotel ambience is very nice. Service was less than expected for location. Waiter didn’t come by often to check on our meal -over two hours for dinner. Managers weren’t around either to check on diners.

Zoe's at Fairmont Chateau Laurier
Responded on February 18, 2020

Thank you for taking the time to share your concerns with us. We regret the lack of service. Hopefully, you will return one day, allowing us to show you the high level of service that we are known for! Sincerely, Marion te Winkel Director of Operations

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PM
Toronto
1 review
Dined on February 15, 2020
Overall1Food1Service2Ambience5

This wss the worst service I have ever had at a restaurant - waited 40 minutes for a drink after being seated. Never got to order dinner becsuse we waited so long. Our waitress was rude and clearly stressed out from being too busy. Terrible experience. 0/5

Zoe's at Fairmont Chateau Laurier
Responded on February 18, 2020

Dear Paul, Your experience is certainly not typical nor is it acceptable. We pride ourselves on the personal service we provide to our guests. We hope you return one day soon, and give us the chance to delight you! Sincerely, Marion te Winkel Director of Operations

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B
Washington DC
1 review
Dined on February 15, 2020
Overall4Food4Service5Ambience5

Overall it was a very nice lunch . The prices were high for the amount of food and wine received. I realize Ottawa is an expensive city but still. Our server Isabel was wonderful; very attentive and personable.

Zoe's at Fairmont Chateau Laurier
Responded on February 20, 2020

Dear Barbara, Thank you for taking the time to share your comments with us. We agree that we have the best colleagues in the business. We hope to welcome you back soon. Sincerely, Marion te Winkel Director of Operations

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a
Toronto
11 reviews
Dined on February 15, 2020
Overall4Food4Service3Ambience4

High tea was good service but slow and the hostess was confused about seating saying I booked yesterday so I could not get another table I asked for yet it sat empty the whole time I was there

Zoe's at Fairmont Chateau Laurier
Responded on February 20, 2020

Dear Ann, We regret your disappointing experience and poor impression you received. This is certainly not acceptable to us. We hope you return one day, allowing us the opportunity to show you the high level of hospitality that we are known for. Sincerely, Marion te Winkel Director of Operations

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TJ
1 review
Dined on February 15, 2020
Overall4Food1Service1Ambience5

The venue is absolutely beautiful but for the price I would not do this again. The food was not that great, there are much better afternoon tea or brunch experiences in the city.
First, it took the server 15 minutes to bring over the tea menu when several people who arrived after us received menus before us. Then she made note of my fish allergy but then forgot to leave the salmon crepe off my plate. They did not pipe the liver mousse onto my boyfriends canapé, we asked for a replacement one which they said they would bring and then forgot to do.
We got the nut free dessert option which I do not recommended so if you have a nut allergy I would really skip this. The non nut free desserts looked beautiful but the nut free options were a stale cupcake, over sweetened jelly and what tasted like store bought dry chocolate cake logs and dry chocolate mint cookies.
I had really high expectations for this since it was a Valentine’s present during winterlude. The price was an extra $10 because it was winterlude but we thought it would be worth it. I am thoroughly disappointed.

Zoe's at Fairmont Chateau Laurier
Responded on February 18, 2020

We regret your disappointing experience. Hopefully, you will give us another chance and return one day soon. We are confident you will be pleased that you did. Sincerely, Marion te Winkel Director of Operations

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L
Toronto
15 reviews
Dined on February 15, 2020
Overall4Food4Service5Ambience4

For $70 I expect clotted cream not whipping cream.
Too many sweets - should have the option of fewer sweets and more sandwiches.

Zoe's at Fairmont Chateau Laurier
Responded on February 18, 2020

Thank you for sharing your feedback with us. Rest assured that we will share your comments with our Executive Chef and his team. We do hope we have the opportunity to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations

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OT
Ottawa
1 review
Dined on February 14, 2020
Overall4Food4Service4Ambience5

Great location, views of Ottawa downtown. Steak was excellent. I was a bit surprised that for Valentine’s menu chef selected to serve 1/2 chicken . I observed reactions from surrounding Tables where ladies ordered a chicken and were shocked to see a huge portion presented. I would expect something more of a fine-dining selection for Valentines table d'hote menu. The Statesman cocktail was a highlight! Overall , the visit was a great experience. Thank you to all staff working for us at the Valentine’s Day!

Zoe's at Fairmont Chateau Laurier
Responded on February 18, 2020

We are delighted that you Valentine’s Day celebration was a memorable one. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations

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S
1 review
Dined on February 13, 2020
Overall5Food5Service5Ambience5

Ambience was perfect !Our server was informative and friendly. Charcuterie board 4 choices of prosciutto,blue cheese,hock meat loaf,hard cheese,almonds, cranberries,chutney,olive varieties, crackers was outstanding. We started with the non alcohol coconut drink Delicious!Mains were pork belly, steak peppercorn, & regular steak. 3 of us enjoyed this culinary experience. Exceptional service knowledgeable of history of Building. Beautiful!

Zoe's at Fairmont Chateau Laurier
Responded on February 18, 2020

Dear Shirley, We strive to provide memorable moments and it is always nice to hear when we have been successful. We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations

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OT
Toronto
1 review
Dined on February 9, 2020
Overall5Food5Service5Ambience5

I believe her name is Melissa. She was amazing and very pleasant as our server. Food was amazing and great selection of teas.

Zoe's at Fairmont Chateau Laurier
Responded on February 12, 2020

We will certainly share your compliments with Melissa. She will be pleased that you took the time to recognize her service. We are delighted that your visit was an enjoyable one and we hope to see you again soon. Sincerely, Marion te Winkel Director of Operations

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HG
1 review
Dined on February 9, 2020
Overall5Food5Service5Ambience5

Beautiful place to treat yourself and others for Afternoon Tea. Impeccable service with amazing tea, sandwiches and sweets.

Zoe's at Fairmont Chateau Laurier
Responded on February 12, 2020

Dear Henry, Our mission is to create memorable moments and it is always a pleasure to hear compliments from our guests. We look forward to your next visit. Sincerely, Marion te Winkel Director of Operations

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CD
Montreal
2 reviews
Dined on February 8, 2020
Overall2Food2Service4Ambience3

This was a rather disappointing Afternoon Tea. On the one hand, we had an exceptional seating - lucked out and probably got the best seat in the house (comfy lounge chairs at the front corner of the hotel overlooking Sussex and Rideau), so that was fantastic!

The service and the server were both excellent. Just LOVED the whimsical tea cups and dishes, and the lovely tiered serving trays. The waitress was seasoned, unobtrusive and so friendly!

The food, however, was bland and boring. Very very disappointing. It looked so pretty, yet was exceedingly disappointing. There are far tastier high tea offerings in Ottawa.

The price was also quite exaggerated - especially given the quality of the food. A few days prior to our reservation, we received an email from the hotel advising us that the price for the tea was being increased by $10 per person adult. I pushed back and requested that the original price we booked the tea for should be respected. In response, I was re-assured that we would be given the originally booked price and that a note would be added to our reservation.

Guess what happened? We were billed the increased the price ANYWAY and, to add insult to injury, our 4 year old's tea service was jacked up as well. What an EPIC FAIL.

$175 (before gratuities!) for two adult afternoon teas and a princess tea. Just ridiculous.

Also, a note to those considering the afternoon tea. It is not like it used to be. We found that the majority of patrons were in their late teens and early twenties and were attending in groups and sharing a tea platter amongst 2 or 3 people. So it made for a loud and less civilized afternoon tea, more along the lines of a bar feeling. That can be okay if that's what you are looking for, but if you want a traditional high tea ambience, you can't get it at Zoe's anymore.

Bottom line: overpriced, bland, but pretty. Maybe spend your $$$$ elsewhere?

Zoe's at Fairmont Chateau Laurier
Responded on February 11, 2020

Dear Carla, We sincerely regret the overall disappointing experience you felt during Afternoon Tea. Your experience is not typical of our usual high standards of excellent service. We hope you return one day and allow us the chance to regain your trust and loyalty. Sincerely, Marion te Winkel Director of Operations

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SR
Calgary
3 reviews
Dined on February 8, 2020
Overall5Food5Service5Ambience5

My four year old daughter and myself went for high tea and had a magical experience. The staff were kind and attentive and made my daughter feel like a princess. We will be making this an annual event!

Zoe's at Fairmont Chateau Laurier
Responded on February 11, 2020

Dear Sarah, Our Afternoon Tea Experience is one not to be missed. We are so pleased that you and your daughter had a memorable visit and we look forward to welcoming you again soon. Sincerely, Marion te Winkel Director of Operations

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TP
1 review
Dined on February 7, 2020
Overall5Food5Service5Ambience5

The menu provided a great and inspiring diversity of tastes - we loved the pork belly and the seafood salad

Zoe's at Fairmont Chateau Laurier
Responded on February 11, 2020

Dear Thomas, We are so pleased that your visit to Zoe’s was so enjoyable and we hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations

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TC
1 review
Dined on February 7, 2020
Overall5Food5Service5Ambience5

Great friendly service, lovely atmosphere, and scrumptious food. Over all a wonderful experience. Can't wait to go back

Zoe's at Fairmont Chateau Laurier
Responded on February 11, 2020

Dear Tina, We cannot wait to welcome you back….hopefully, one day soon. Sincerely, Marion te Winkel Director of Operations

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m
1 review
Dined on February 5, 2020
Overall3Food1Service5Ambience5

Hi,
The food was a disappointment for the cost. To many sweets as compared to the variety of sandwiches.
The tea selection was good.

On the positive side the service and location was outstanding.

Zoe's at Fairmont Chateau Laurier
Responded on February 13, 2020

Dear Marc, We regret that you were disappointed with the food offerings during your recent visit to enjoy Afternoon Tea. Your feedback is important to us and you may rest assured that we will share your comments with our Executive Chef and his team. We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations

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OT
1 review
Dined on February 2, 2020
Overall5Food5Service5Ambience5

We had a wonderful experience enjoying high tea for my husband’s birthday. Wonderful service, delicious food!

Zoe's at Fairmont Chateau Laurier
Responded on February 6, 2020

Our Afternoon Tea experience is a perfect choice for a birthday celebration! We are delighted that you and your husband enjoyed your visit and we hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations

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JS
Toronto
1 review
Dined on February 2, 2020
Overall4Food3Service2Ambience4

The objective was to introduce my granddaughter to high tea and she was thrilled with the experience. I would have liked more conscientious service and more savoury treats in the offerings.

Zoe's at Fairmont Chateau Laurier
Responded on February 5, 2020

Dear Jennifer, What a lovely tradition you have started! We are so pleased that your granddaughter enjoyed the experience! Thank you for your feedback and you can rest assured that we will share it with our Chef and his team. We hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations

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MB
Montreal
4 reviews
Dined on February 2, 2020
Overall4Food3Service5Ambience5

It was a fun experience for mother's birthday with kids and grandkids, a bit pricey for what you get though the food was decent overall - some of it unimpressive (the Moroccan egg salad was completely bland, the smoked salmon was a bit too heavily 'fishy', and there was a weird green and purplish-brown cookie that was just a contradictory bundle of unmatched flavours), but the prosecco was sparkly, the tea was hot and flavourful, and the scones, cream and jam were lovely. Oh and I loved the radish and goat cheese toasts, I'll be stealing that idea!

Zoe's at Fairmont Chateau Laurier
Responded on February 5, 2020

We are delighted that your mother’s birthday celebration was enjoyed by all! Your comments will certainly be shared with our Chef and his team and you can rest assured that we will certainly take your recommendations into consideration. We hope to welcome you back soon. Sincerely, Marion te Winkel Director of Operations

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A
1 review
Dined on February 1, 2020
Overall2Food3Service2Ambience3

The restaurant was not well kept. There was sauce dripping down the window beside me. The dishes on the table were dirty. The service staff tried to carry to many things in an unhygienic manor and I saw them drop take out boxes on top of my plate before serving it. Will not go back and would not recommend it. Not worth the price they charge.

Zoe's at Fairmont Chateau Laurier
Responded on February 4, 2020

Dear Alison, Please accept my personal apologies for the poor impression you received in Zoe’s. This is not acceptable to us and we thank you for bringing this to our attention. We are confident that your next visit will be much improved. Sincerely, Marion te Winkel Director of Operations

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L
1 review
Dined on January 30, 2020
Overall5Food5Service5Ambience5

Service was impeccable! Food was delicious.... a great assortment of sandwiches/tart...several layers of smoked salmon between thin crepes, and my very favorite, a pulled beef on horseradish sauce tart, among others. Desert was good, the mulled wine macarons tasted good but they don't measure up to my home made ones (just saying, I'm known in our inner circle as the queen of macarons!). : - ) We were a group of 4 ladies, celebrating a 60th birthday. We all enjoyed the scones, yummy! The birthday girl got an additional, special birthday desert, that was such a nice touch. Many thanks for this memorable tea.

Zoe's at Fairmont Chateau Laurier
Responded on February 4, 2020

Dear Lili, We agree that Zoe’s Afternoon Tea is a wonderful choice for a celebration. We are delighted that you all enjoyed your visit with us and we hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations

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OT
Ottawa
1 review
Dined on January 25, 2020
Overall2Food1Service2Ambience4

Food was overpriced and not worth even half what we paid - the burger was bland and seemed to have a pre-formed patty. Friends weren’t happy with their salad either. Crazy that at those prices, we ended up paying 15 bucks for some bar nuts and olives. Am happy and able to pay these prices, but expect quality. Ottawa has so much better places.

Zoe's at Fairmont Chateau Laurier
Responded on January 28, 2020

We regret not meeting your expectations on this occasion. Please rest assured that this is certainly not typical of our usual high level of excellence. We hope you return one day soon; we are confident that you will be pleased that you did. Sincerely, Marion te Winkel Director of Operations

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CB
1 review
Dined on January 17, 2020
Overall5Food5Service5Ambience5

It was my fourth time for High Tea at the Chateau. Each time, it was a memorable experience. I enjoy it very much. It is so special. Thank you

Zoe's at Fairmont Chateau Laurier
Responded on January 21, 2020

Dear Cecilia, We agree that our Afternoon Tea experience is one not to be missed. We thank you for your loyalty and look forward to your next visit. Sincerely, Marion te Winkel Director of Operations

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F
Ottawa
3 reviews
Dined on January 17, 2020
Overall3Food2Service5Ambience5

High Tea:
The service and atmosphere were great ! Very disappointed by the food. The scones tasted bitter, the desserts were overly sweet, the finger food lacked flavour.
I will not return.

Zoe's at Fairmont Chateau Laurier
Responded on January 22, 2020

We regret your disappointment. Rest assured that we will review your comments with our Executive Chef and his team. Your experience is certainly not typical and we do hope you give us another chance by returning one day soon. We are confident that you will be glad you did! Sincerely, Marion te Winkel Director of Operations

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OT
Birmingham
1 review
Dined on January 11, 2020
Overall5Food4Service5Ambience5

High quality high tea!

Zoe's at Fairmont Chateau Laurier
Responded on January 16, 2020

We agree that our Afternoon Tea is an experience not to be missed. We are so happy to hear that you enjoyed your visit and we hope to welcome you again soon. Sincerely, Sincerely, Marion te Winkel Director of Operations

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BC
1 review