Zoe's at Fairmont Chateau Laurier

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1. ER

   ElizabethR

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service5ambience3

   Was expecting a bit more for high tea at Chateau Laurier. The bread on the sandwiches was dry (which means they were pre-made hours earlier), and there was a pin-bone left in the trout. It did not live up to the superior quality I would expect of this location. The high tea wasn't bad - I've just had more refined high tea, for lower cost, elsewhere.

   Zoe's at Fairmont Chateau LaurierResponded today

   Dear Elizabeth, We appreciate feedback from our clients as they are the best judges of our service. We hope you return one day. Sincerely, Gregory Voge Director of Food and Beverage

   Report
2. EG

   EmeryG

   Montreal

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food2service3ambience5

   Food was not hot enough. We should have been given recommendations

   Zoe's at Fairmont Chateau LaurierResponded today

   TDear Emery, We value comments from our valued guests. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
3. F

   Foodie1983

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food2service5ambience5

   I do not understand why the prices of Zoes has gone up so much. But the quality has not gone up. The cheese plate is now 66 dollars. An increase of almost 40 dollars in one year.

   Zoe's at Fairmont Chateau LaurierResponded today

   Thank you for taking the time to share your valuable feedback with us. You can rest assured that we take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
4. IG

   IrGC

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food4service3ambience1

   The food was good but it wasn’t amazing, although it was the best part. The wine was all like $20 or less from the store but for some reason they were trying to get you to taste it. The service wasn’t bad, just again nothing memorable except the tasting part. There was a kid watching an IPAD on full blast at the table next to us which really detracted from the ambience as well as the party table using flash photography on the regular. Nothing wrong with it if it was like a $60 meal at a pub but it was closer to $300.

   Zoe's at Fairmont Chateau LaurierResponded today

   Thank you for sharing your valueable feedback with us. We strive to provide the grandest experiences and we hope you return one day soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
5. NA

   NancyA

   New York Area

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   overall4food3service3ambience4

   Just the decor...it is amazing! Luminous and chic. Cocktails was excellents. Food was not "exceptionnal" but it was very good. We will go again it is sure.

   Zoe's at Fairmont Chateau LaurierResponded today

   Dear Nancy, We are delighted that your visit to Zoe's was an enjoyable one. Thank you for your valuable feedback. We look forward to your next visit! Sincerely, Gregory Voge Director of Food and Beverage

   Report
6. JM

   JMul

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service3ambience4

   The afternoon was very nice. The tea menu was very impressive - so much variety, it was hard to make my selection! As a small group we did feel that the savoury and sweets were very rich. It would have been nice to have had some lighter things to eat to balance things out. Everything was fresh and delicious though. Afternoon tea at one of Ottawa’s most beloved landmarks was a lovely way to spend a long afternoon and our visitor from overseas was thoroughly impressed.

   Zoe's at Fairmont Chateau LaurierResponded today

   TWe agree that our Afternoon Tea experience is one not to be missed! Thank you for sharing your valuable feedback with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Lovely space, very high ceilings so even though everyone is chatting it is not too loud. Really lovely staff and delicious food.

   Zoe's at Fairmont Chateau LaurierResponded 3 days ago

   It is always a pleasure to receive compliments from our guests and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
8. LF

   LeroyandFamily

   Toronto

   30 reviews

   vip
   4.0

   30 reviews

   Dined 5 days ago

   overall4food4service5ambience4

   Lovely historic room, Great ceiling heights and elegant design. Our service was first class and we very much enjoyed our dinner for two. Food quality was very good. Would have liked a few more menu options.

   Zoe's at Fairmont Chateau LaurierResponded 3 days ago

   Thank you for taking the time to share your compliments with us and others on Open Table. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
9. FL

   FoodLover

   London

   15 reviews

   3.0

   15 reviews

   Dined 5 days ago

   overall3food4service3ambience3

   The food was delicious, with typical small sandwiches made special with excellent flavours and high quality ingredients. The scones were exceptionally light and crumbly - perfect. The small cakes and sweets were sublime. Our server was lovely and experienced. The kitchen was thoughtful about our allergies (hazelnuts, goat cheese and garlic between us). The gentleman who brought out the food did a lovely job explaining it all to us. However I found the overall service just a little off for what I recall of the Fairmont. Our table was not ready for about 15-20min past our reservation time and when it was time to call me, the hostess literally hollered by first name …there were only 3-4 parties waiting and she could have either remembered because we were ‘checked in’ or discretely gone up to what appeared to be the only party of 3 and asked my name). There used to be more fanfare around high tea - there was no samovar and the tea menu replaced what used to include more table side fanfare around tea selection and brewing. There was no opportunity to purchase the teas we had, which I always looked forward to in the past. There was nothing technically wrong with high tea, in fact it was very pleasant and the food was great, and good value for money even … it simply wasn’t quite the amazing experience it used to be. High tea without that secret sauce that elevates something to an amazing experience.

   Report
10. OT

    OpenTable Diner

    Ottawa

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience4

    Mother daughter granddaughter special occasion

    Zoe's at Fairmont Chateau LaurierResponded 3 days ago

    Zoe's is certainly the perfect venue for a celebration! We are so pleased that your visit was a memorable one and hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
11. SH

    SusanH

    New England

    2 reviews

    5.0

    2 reviews

    Dined on May 17, 2022

    overall5food5service5ambience5

    The staff was fabulous and kind to my 6 year old and 3 year old granddaughters for birthday tea. Thank you

    Zoe's at Fairmont Chateau LaurierResponded on May 19, 2022

    Dear Susan, We are delighted that you and your granddaughters enjoyed celebrating in the castle! We look forward to welcoming you back. Sincerely, Gregory Voge Director of Food & Beverage

    Report
12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 15, 2022

    overall5food5service4ambience5

    Was great!

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Thank you for sharing your 5 star rating with us. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
13. KP

    KhietP

    1 review

    1.0

    1 review

    Dined on May 15, 2022

    overall1food1service1ambience1

    Service was not up to the expectation and the prices they charge. We got there at 8:15pm and then were made to wait for 45 mins before someone got to us to take our order. From then we waited another 45 mins to get the food, but only when we were starting to get impatient and asked around. No one cared to come to us to apologize for the delay. The food is tasteless - definitely not worth the so called high-end name of the Chateau they try to match with their restaurant. At the end when we asked why it took so long to serve, the server just said they were understaffed - no apology at all. The whole experience was horrendous - this is not what you could expect from any restaurant- let alone a restaurant located in the Fairmont Château.

    Report
14. AA

    AntoineA

    1 review

    5.0

    1 review

    Dined on May 15, 2022

    overall5food5service5ambience5

    La morue was very good and the bread also. Since we don’t drink white wine the suggestion for the red wine to go with the morue (Cod) was excellent ! The ambiance was a little noisy since there were groups that night. We had a couple with 2 childrens nearby who were listening to music whiteout headphone. There were at the end of their dinner so we didn’t say nothing and they left 10 minutes after that we arrived.

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Dear Antoine, Thank you for sharing your valuable feedback with us. Rest assured that we take your comments to heart. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
15. F

    Felix

    Montreal

    4 reviews

    1.0

    4 reviews

    Dined on May 14, 2022

    overall1food1service1ambience1

    Had to leave because not only did we have to wait after making reservations, but they sat us at table that was in an area that shouldn’t have even had a table between a pillar and a staircase, the server was very nice but the rest of the staff and the atmosphere were uninviting. I’ve always stayed at fairmont’s during my travels, and I’ve always had a stellar experience. This one was a far cry from what a fairmont should be.

    Report
16. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food1service4ambience3

    The menu is sparse and no relation to the high dining we reserved for We could not eat the pasta nor the uniquely ruined 6 Oz steak ( their premier item) Did no risk staying for dessert Waiter was chill. One of the ‘Tips’ I provided was to fire the people who ruined our food -seriously The bread was excellent and the fries weren’t bad…

    Report
17. TN

    TharaniN

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food3service1ambience2

    Server was negligent the entire time, and had to be stopped on all occasions to request service, even for a water refill. Never once asked me how everything was. Focused on the larger parties instead. At one point I even had to ask the friendly hostess for assistance. This kind of service is totally unacceptable for a venue of that nature. I was very unimpressed. I asked to speak to a manager who was patient and listened to all my complaints he then said he would go and speak to the server to see what happened. When he returned he said the server agreed with her in adequate service and for that I was given a 25% discount from my bill which I think was still not enough.

    Report
18. S

    Steve

    Toronto

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience4

    When you need a getaway in the city to treat yourself, afternoon tea at Zoe’s is hard to beat. The food and service were phenomenal and the atmosphere is so inviting!

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Dear Steve, We are pleased that your visit to Zoe's was an enjoyable one. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
19. PP

    PattyP

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on May 13, 2022

    overall5food4service5ambience4

    We thoroughly enjoyed our 'High Tea'. It was a fun experience.

    Zoe's at Fairmont Chateau LaurierResponded 3 days ago

    Dear Patty, We agree that our Afternoon Tea experiemce is one nit to be missed. Thank you for taking the time to share your feedback with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
20. CC

    CamilleC

    1 review

    5.0

    1 review

    Dined on May 13, 2022

    overall5food5service5ambience5

    My daughters and I had a fabulous experience enjoying the afternoon tea at Zoe’s restaurant. The ambiance and decor are superb and you can imagine yourself stepping back in time to the early 1900’s, when people would stop for a moment to relax and have afternoon tea with friends. The Château Laurier is a well-preserved beauty, and continues to impress tourists and residents alike.

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Dear Camille, We agree that our Afternoon Tea is an experience not to be missed! We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
21. PB

    PaddyB

    Toronto

    1 review

    4.0

    1 review

    Dined on May 13, 2022

    overall4food4service5ambience5

    Lovely afternoon tea at the Chateau Laurier. My only complaint is that they don't have "real" clotted cream which is kind of a must, with a traditional tea. They use whipped cream instead - not at all the same thing!

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Dear Paddy, We appreciate your valuable feedback and you can rest assured that we take your comments to heart. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
22. SM

    SeanM

    1 review

    5.0

    1 review

    Dined on May 13, 2022

    overall5food5service5ambience5

    Excellent visit to Zoe's for high tea. Pro-tip though: If a hot and sunny day, do not sit near the window. You can't see the view anyway, and the covering is not strong enough to maintain cool. Recommend sitting in the interior part of the eating area.

    Zoe's at Fairmont Chateau LaurierResponded on May 17, 2022

    Dear Sean, It is always a pleasure to receive compliments from our customers. We are delighted that you enjoyed your visit and we look forward to the next! Sincerely, Gregory Voge Director of Food & Beverage

    Report
23. EH

    EileenH

    1 review

    3.0

    1 review

    Dined on May 13, 2022

    overall3food2service4ambience4

    The ambiance was lovely, as was the server. Unfortunately the High Tea offerings were lacklustre and uninspired. No more do they bring the tea trolley and have a well-versed server spend time and encouragement to try different teas. And although Zoe's has had recent renovations, the upholstered seats had stains on them and the AC apparently could not reach the front area where most patrons were seated. Overall, we were disappointed considering how much we have enjoyed previous High Teas before the pandemic.

    Report
24. JC

    JohnC

    1 review

    4.0

    1 review

    Dined on May 12, 2022

    overall4food2service5ambience4

    Our server Josée was excellent. No complaints there. Service is a little slow but that is understandable due to understaffing. We ordered the steak and frites. Our steaks were not edible. Lots of gristle and nerve. I think we probably ate three bites of it. Our server offered us another plate but because both steaks were not edible, we declined. She did discount one plate from our bill. We had to buy a side salad because our plate did not include vegetables or salad. The crème brûlée and coffee were excellent. We think you should include a chicken dish, a vegetarian dish or pasta.

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Dear John, Guest comments are so valuable to us as they are the best tools to judge our level of service. Thank you for taking the time to share your feedback with us. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
25. M

    Mgpm

    Toronto

    1 review

    4.0

    1 review

    Dined on May 11, 2022

    overall4food4service4ambience4

    Service was extremelly slow. We spent 2 1/2 hours in the reataurant.

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Thank you for sharing yourvaluable feedback with us. We hope you return one day soon, as we are confident you will be pleased with the improvements. Sincerely, Gregory Voge Director of Food & Beverage

    Report
26. S

    Srinivas

    Toronto

    16 reviews

    vip
    5.0

    16 reviews

    Dined on May 9, 2022

    overall5food5service5ambience5

    Food was great and zoe's lounge is fantastic. Good drinks selection and good menu. Our waitress, Steph, provided exceptional service.

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    We are delighted that your visit to Zoe's was an enjoyable one. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
27. N

    Nykki

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    We took our Mom for Mother’s Day. Was the first time for all of us. Waitress we had was warm and welcoming. Loved all of it. The ambience. The setting. Food. Totally recommend

    Zoe's at Fairmont Chateau LaurierResponded on May 16, 2022

    Dear Nykki, We are pleased that you are your family enjoyed your Mother's Day experiemce. Thank you for sharing your perfect score with us. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
28. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food4service5ambience5

    Amazing service. Booked mothers Day tea

    Zoe's at Fairmont Chateau LaurierResponded on May 10, 2022

    We are delighted that you enjoyed your visit and hope to see you again soon! Sincerely, Gregory Voge Director of Food & Beverage

    Report
29. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Mother’s Day

    Zoe's at Fairmont Chateau LaurierResponded on May 17, 2022

    We are delighted that you enjoyed your Mother's Day with us in the Castle! We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
30. N

    Nathalie

    1 review

    4.0

    1 review

    Dined on May 7, 2022

    overall4food1service5ambience5

    The beverages were very nice and really tasty but we were disappointed about the food... especially with this high price. Our server was really nice though!

    Zoe's at Fairmont Chateau LaurierResponded on May 10, 2022

    Dear Nathalie, Thank you for taking the time to share your valuable feedback with us. We will certainly review your comments with our culinary team. We look forward to your next visit! Sincerely, Gregory Voge Director of Food & Beverage

    Report
31. G

    Gord

    1 review

    4.0

    1 review

    Dined on May 7, 2022

    overall4food4service4ambience3

    a wonderful room. some tables are better position to appreciate it. food was well prepared. wine list could be bigger.

    Zoe's at Fairmont Chateau LaurierResponded on May 10, 2022

    Dear Gord, We strive to provide a memorable experience and it is always nice to hear when we have been successful. Rest assured that we do take your feedback to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
32. FC

    FndrineC

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Bel endroit ! Le service est impeccable ! Je recommande fortement.

    Zoe's at Fairmont Chateau LaurierResponded on May 10, 2022

    Nous sommes très heureux que votre visite ait été agréable. Nous espérons vous accueillir à nouveau un jour bientôt. Cordialement, Gregory Voge Directeur de la restauration

    Report
33. D

    Disappointed

    Ottawa

    2 reviews

    2.0

    2 reviews

    Dined on May 7, 2022

    overall2food2service4ambience4

    Took my mom here for Mother's Day and have always had very good dining experiences at Fairmont hotels in the past. This time was a bit of a disappointment. We both ordered the Squid Ink pasta and it was quite underwhelming. It was supposed to have braised calamari in it and neither of us were able to find any. For the price of the meal we were a little disappointed with the food quality. With that being said, the atmosphere was still lovely and the drinks were great. Not sure I would recommend it for dinner with the current menu, but for drinks it's definitely still worth it.

    Report
34. W

    Worldtraveller

    Toronto

    26 reviews

    3.0

    26 reviews

    Dined on May 6, 2022

    overall3food3service4ambience4

    Strange charcuterie pricing; kitchen overstretched; results in keeping Five of us went there to celebrate a special occasion. The menu was quite strange, and quite limited. One of the features was charcuterie, but instead of offering a charcuterie plate with a variety of selections, guests could choose 2 items for $36 or 4 items for $66, or 7 for $72. Probably better to go to a deli at the market. The restaurant was very busy, and kitchen was evidently overstretched; perhaps understandable given the constraints of the pandemic. The order took about 90 minutes to arrive, and by then the squid ink pasta with calamari had congealed into a single mass of pasta. I could find no calamari in my dish; I sent it back. The seared tuna from the "light menu" was very good, and so was the trout. the server was very nice, but there was no way she could overcome the challenges in the kitchen. This venue is very nice; it is to be hoped that it will recover.

    Report
35. EP

    ErikaP

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5

    Great experience! Can’t wait to come back! Thanks for being great :)

    Zoe's at Fairmont Chateau LaurierResponded on May 6, 2022

    Dear Erika, We strive to provide a memorable experience and it is always nice to hear when we have been successful. Thank you for taking the time to share your compliments with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
36. S

    Soom

    Toronto

    1 review

    3.0

    1 review

    Dined on May 2, 2022

    overall3food3service4ambience4

    The high tea savory variety was not as expected, while the sweet portion was very good. really good fresh scones. Setting was nice and inviting.

    Zoe's at Fairmont Chateau LaurierResponded on May 3, 2022

    Thank you for taking the time to share your valuable feedback with us. Please rest assured that we take your comments to heart. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
37. 1

    1sadfoigras

    Toronto

    3 reviews

    4.0

    3 reviews

    Dined on May 1, 2022

    overall4food3service5ambience5

    The food sounds better on the menu than when it arrives, but the staff are over the top helpful. Very nice at atmosphere.

    Zoe's at Fairmont Chateau LaurierResponded on May 3, 2022

    Thank you for sharing your valuable feedback with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
38. SB

    SusanB

    Ottawa

    1 review

    4.0

    1 review

    Dined on May 1, 2022

    overall4food3service5ambience2

    I have been for high tea in Wilfreds which I think is a cozier spot. In my opinion the service was great the ambience ok the food was ok.

    Zoe's at Fairmont Chateau LaurierResponded on May 3, 2022

    Dear Susan, Rest assured that we take your comments to heart. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
39. E

    Elnaz

    Ottawa

    2 reviews

    1.0

    2 reviews

    Dined on May 1, 2022

    overall1food3service3ambience2

    We went to Zoe's for my mom's BD. In short I can say it was just ok and I don't recommend this place. Our reservation was at 1:30, but the table was ready at 1:45. From the time that we arrived, till the moment that we received our teas, we were notified FIVE times that we can't have the table for more than 2 hours :) Although when reserving the table I have asked for a nice spot because it was a special occasion, we received a corner table with direct sun and we all nearly burnt there! Let's not mention the cup that I had to return because it had a piece of cake on it!!! The food was nice, but seriously nothing special. I must say our server was very nice and tried his best. But overall, for an afternoon tea at this price, I was truly expecting something better. I definitely do not go back and do not recommend it to any friends.

    Report
40. V

    Veronique

    Las Vegas

    4 reviews

    5.0

    4 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    This is my second time going for high tea and it won't be my last. The food, service, presentation, ambiance are all wonderful and cannot wait to go back.

    Zoe's at Fairmont Chateau LaurierResponded on May 3, 2022

    Dear Veronique, It is always a pleasure to receive wonderful feedback from our guests and we hope to welcome you again soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report