Reputation Management
Keep your brand front and center with simple ways to manage your relationships and address guest feedback.
- Review aggregation and response management across over 15 sites, including TripAdvisor, GrubHub, and Facebook
- Branded post-dining surveys to engage directly with guests
- Benchmark and sentiment analysis to compare and understand reviews
- Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more
- Daily and weekly feedback report summarizing all your reviews and ratings
Personalized Service
Offer the best hospitality possible with guest details at your fingertips.
- Pre-shift reports to keep your staff in-the-know
- Guest profiles that automatically update with each visit
- Guest search to easily find walk-in guests in your database
- Automated guest codes and tags to surprise and delight loyal guests
Targeted Marketing
Turn your guests into regulars with communication tailored specifically to them.
- Strategic marketing lists that keep growing based on your segmentation criteria
- Automated email campaigns triggered by guest visits and spend
- Campaign performance tracking to tie each guest’s spend back to your email and social marketing efforts
Actionable Analytics
Take action on data that helps you operate and grow your business.
- Staff scorecards to see each server’s average rating and reviews
- Weekly reports to summarize your past week and prepare you for what’s coming next
- A menu of automated reports such as no show or cancellation forecasts and guests to contact about holidays or specials