The Melting Pot - Reston

4.6
3085 reviews
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$31 to $50
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Fondue
Top tags:
  • Good for a Date
  • Special Occasion
  • Good for Birthdays
Fondue is a fun and interactive dining experience - and for more than three decades, The Melting Pot has defined the niche across the American dining scene. A visit to the sophisticated The Melting Pot introduces diners to the traditional and fun Swiss cooking style.
What 3085 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
Food
4.5
Service
4.5
Ambience
4.2
Value
Noise · Moderate
92% of people would recommend it to a friend
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OT
Washington DC
1 review
Dined a day ago
Overall 2Food 4Service 1Ambience 3

Just really poor service.

To start out my girlfriend asked for a Rose at which point the waiter made a suggestion and she decided to follow his recommendation. But what he brought out was a white wine (Pinot Grigio) which is not what she wanted. She did not want to make a big deal of this and so decided to drink what was brought. The night just went downhill from there. When they brought out the cheese fondue we asked the server to bring more of the pretzel bites which are our favorites which he never came back with. When he came out to pick up the fondue he noticed that we had not finished it and so I reminded him again that we were waiting for more pretzel pieces which he then went and got. At this point though the cheese fondue had sat a while and was not as good nor were we in a mood for it since it had taken so long. This happened again with our next course as when they brought out the meats and sauces I asked for more green goddess since that was my favorite. Again it did not come out and we had to pause our cooking since we were out of the sauce. Finally one of the hostesses walked by our table and I asked again at which point the waiter finally brought out the sauce. The waiter also hardly came by and so my ice tea that was done quite early in the meal did not get refilled. When the waiter came to clear our dinner plates is when he finally asked if I wanted a refill which of course i did not since we were done eating.

Everytime I have eaten there a manager came by to ask how the meal went but this time they did not and so did not have the ability to provide feed back on the poor service

EB
New England
1 review
Dined 2 days ago
Overall 4Food 5Service 4Ambience 5

Great time and well worth the discount restaurant week price.

OT
Washington DC
1 review
Dined 2 days ago
Overall 5Food 5Service 5Ambience 5

The meal was wonderful! Leah was our waitress and she was AMAZING!! Best experience and meal we have had in a long time!

DS
1 review
Dined 2 days ago
Overall 5Food 5Service 4Ambience 4

They only problem was there wasn’t enough cheese to finish our bread/fruit. 3 people eating out of 1 bowl was not enough.

OT
Washington DC
6 reviews
Dined 3 days ago
Overall 5Food 5Service 5Ambience 5

Great dinner. Restaurant week made it a great value.

OT
Washington DC
2 reviews
Dined 3 days ago
Overall 1Food 1Service 1Ambience 2

Use to be a great family date every couple months. Server was absolutely clueless working this type of restaurant. Multiple serving issues but “the straw that broke the camels back?” - blowing out the flambeau chocolate with his mouth. Appalling.

OT
Washington DC
1 review
Dined 4 days ago
Overall 3Food 4Service 2Ambience 5

We had a reservation for 7:30 but didn’t get seated until almost 8:00. Then service was very slow, even though the restaurant did not seem overly crowded. Waiter did a nice job of checking items for eggs to accommodate food allergy.

C
1 review
Dined 4 days ago
Overall 5Food 5Service 5Ambience 5

Amazing service with just as great food! An overall excellent time

JO
Washington DC
1 review
Dined 4 days ago
Overall 5Food 5Service 5Ambience 4

Great date night spot! We went for their restaurant week special ($35 4 course meal) and enjoyed every minute of it!

MG
1 review
Dined 5 days ago
Overall 3Food 5Service 2Ambience 4

Food was great. Service was extremely slow. We sat with empty dinner plates for 15 before someone took them. Then we sat another 5 minutes before our server came by and we ordered dessert and drinks. Then we waited another 20 minutes for him to bring dessert and 5 minutes after that our drinks. We asked for water 3 times before we got refills. Two of us and our meal took 3 hours. We expect a long time at melting pot but it was beyond normal time.

a
Washington DC
16 reviews
Dined 5 days ago
Overall 5Food 5Service 4Ambience 5

We were there for a birthday celebration. It was more crowded than usual so the service was a little slow but thankfully we weren’t in a rush. There were several new menu items which we all enjoyed.

OT
1 review
Dined on August 12, 2019
Overall 5Food 5Service 5Ambience 5

Jose was a great server! Food was way better than we expected! All around awesome experience.

k
Washington DC
6 reviews
Dined on August 12, 2019
Overall 3Food 4Service 3Ambience 4

There should be a server and a server's assistant for each table. Our server was so busy that it took a long time to get drinks refilled, to get food delivered and any extra items that we needed.

OT
1 review
Dined on August 11, 2019
Overall 5Food 5Service 5Ambience 5

Great food. Great service!

D
1 review
Dined on August 11, 2019
Overall 5Food 5Service 5Ambience 5

Outstanding service beginning at the front door throughout our entire dining experience including high quality food, courteous and timely table service. Thank you for the wonderful evening.

AG
1 review
Dined on August 10, 2019
Overall 4Food 5Service 4Ambience 4

Service was a little slow. It was okay until dessert. It took awhile for him to return to the table. The chocolate fondue was cold but we ate it anyways because we needed to leave to pick up our youngest at the sitter’s. I also ordered the Reston wine flight, which is suppose to be 4 wines, but I only received 3.

J
Philadelphia
1 review
Dined on August 7, 2019
Overall 5Food 5Service 5Ambience 5

Great food and service... will definitely be back and highly recommend.

s
Washington DC
2 reviews
Dined on August 6, 2019
Overall 5Food 5Service 5Ambience 5

Great place to celebrate!! Wonderful atmosphere and wonderful people.

OT
Washington DC
1 review
Dined on August 6, 2019
Overall 4Food 4Service 4Ambience 5

this was our 1st time here and really had no idea what to expect. We had s very good time. My only pet leave was that no one cane around very often to see if we needed something to drink. It wasn’t bad, just could have been a bit better. I do think the pricing is a little high, but we had a Groupon and that helped. They want you to tip off the inflated price and that i have an issue with. i don’t think the service is worth that, but it is what it is (i do tend to be a very good topper, but i do like excellent service).

JF
Orlando
13 reviews
Dined on August 5, 2019
Overall 5Food 5Service 5Ambience 5

Tonight was exceptional!! We always love coming here but tonight was extra. All in due part to the service by Iman. We were there "just because" but we're treated with such amazing service. Probably the best we have had in a while. Didn't feel rushed or hurried. He was efficient and just wonderful. We have been there many times and he made us feel welcomed back and important. I was also really impressed with the way he treated a table next to us who was new to melting Pot. The way he changed his demeanor but not loose his personality and helped them know and order the best for them. Bravo!! We hope to come back soon and sit at Imans table.

KM
1 review
Dined on August 3, 2019
Overall 5Food 5Service 5Ambience 5

We have been to MANY melting pots but this was our first time at the one in Reston. Our visit was fantastic and I credit most of it to our server, April. She was so personable and it was such a great experience. Thank you April for being such a great server! We will be back (and will request April next time as well)

JT
Washington DC
1 review
Dined on August 2, 2019
Overall 5Food 5Service 5Ambience 5

Always a great experience. The server was awesome and the food was amazing.

M
Washington DC
1 review
Dined on August 1, 2019
Overall 2Food 3Service 2Ambience 3

For the price, felt the service was not up to par. Was there for thee hours and my daughters drink was never brought out. Our water was refreshed only once with no ice. Food was good, but not for the price.

D
Washington DC
1 review
Dined on July 31, 2019
Overall 5Food 5Service 5Ambience 5

Loved it!! Our waitress knocked it out of the park by being very attentive and friendly. We were celebrating our 20th anniversary, so she gave us top-shelf treatment in the form of champagne and a delicious slice of cheesecake--free of charge! We had the bacon & brie with a charcuterie board, followed by the caprese salad. We finished up with the flaming turtle. Everything was amazing.

LD
1 review
Dined on July 31, 2019
Overall 5Food 5Service 5Ambience 4

Good food, enjoyable meal. Will go again. Staff very good.

OT
Washington DC
1 review
Dined on July 31, 2019
Overall 5Food 5Service 5Ambience 5

Sarah was awesome!

OT
1 review
Dined on July 29, 2019
Overall 5Food 5Service 5Ambience 5

I've never had a bad experience here.

KM
Washington DC
3 reviews
Dined on July 27, 2019
Overall 5Food 5Service 5Ambience 5

Birthday dinner w the family.

KT
1 review
Dined on July 24, 2019
Overall 4Food 5Service 4Ambience 4

Server added extra chocolate fondue at $22 extra when we ordered only 1 certain deals does not come with chocolate so be careful and ask price y

E
Jacksonville
5 reviews
Dined on July 24, 2019
Overall 5Food 5Service 5Ambience 5

The Melting Pot continues to provide a great atmosphere for family get togethers and celebrations. The food is excellent, ample, and varied. We have learned to do the Create Your Own choices because we always eat way too much with the 4-course Classic. Sarah was our server and took our order promptly and brought us extra dippers and sauces when we asked. We highly recommend the pretzel bread for the cheese fondue, the green goddess dressing for the meat and vegetables, and waffles for the chocolate dessert fondue. We will definitely return for another happy celebration.

PJ
Washington DC
5 reviews
Dined on July 21, 2019
Overall 3Food 5Service 2Ambience 4

We come here for special occasions and we usually have a great experience. However, during this visit things went south. We arrived for a 7:45 reservation and were sat promptly. We waited over 15 minutes with no server. I finally got up and flagged someone down. He apologized and said he would rush things through the best he could. Fine. But what ended up happening is that we felt rushed. At the end of the meal, one would expect some acknowledgement of the delay in getting to us. I would also think there would be some adjustment to the bill. It was only after I pointed this out that our server apologized and comped our drinks.

LU
1 review
Dined on July 20, 2019
Overall 5Food 5Service 5Ambience 5

The 4 course experience was awesome, and our waitress, Caitlyn, made it even better by being patient, kind and helpful.

OT
Seattle
1 review
Dined on July 13, 2019
Overall 5Food 5Service 5Ambience 5

Jose was an exceptional server. Great overall experience.

T
1 review
Dined on July 12, 2019
Overall 5Food 5Service 5Ambience 5

Coupon convinced me to take my girlfriend on a date night. Food was good as always and service was great. Wine prices we average. If a similar coupon comes up I’d go again

D
1 review
Dined on July 12, 2019
Overall 5Food 5Service 5Ambience 4

Caitlyn was a super awesome server. Will definitely be referring to her whenever my friends or associates ask about the Melting Pot.

OT
Washington DC
3 reviews
Dined on July 6, 2019
Overall 4Food 5Service 4Ambience 5

Food is good, service was Ok, a bit pricey though.

KM
Washington DC
1 review
Dined on July 5, 2019
Overall 3Food 4Service 3Ambience 2

Melting Pot always puts my daughter and I in this minuscule corner booth for two where one person has to scoot around the length of the booth. We are fairly regular patrons and it is getting old. I pay as much as the other customers. Also, service was unusually slow. On two occasions, I stopped other waiters to ask for our server to come to our table. The wrong food was delivered as well. Portion sizes are also diminishing. I had 4 small cubes of steak with my entree. The fondue pot never got warm to heat up our chocolate fondue so I just went under the table and turned up the pot myself. The booth really made me upset the most.

The Melting Pot - Reston
Responded on July 8, 2019

Hi Kathryn, Thank you so much for taking the time to share your feedback. Just wanted to let you know that management has been made aware of your concerns and has taken steps to ensure that your next night is a Perfect Night Out.

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L
Atlantic City
2 reviews
Dined on July 5, 2019
Overall 5Food 5Service 5Ambience 5

Loved the food! Atmosphere was great! So fun!

KT
1 review
Dined on July 3, 2019
Overall 5Food 5Service 5Ambience 5

Our server and his trainee gave us quality service, very friendly and considerate of our needs! I forgot their name cause my memory sucks but he had a Zelda heart container on his right forearm, but he had excellent customer service and appreciated making our anniversary a special one!

b
Washington DC
7 reviews
Dined on June 30, 2019
Overall 1Food 5Service 1Ambience 5

We go here often and always have great service. Tonight our server was wonderful... When she came around. It took 25 minutes for her to bring us our drink and about another 20 or so between ordering and receiving what we ordered. Not sure if she was busy with a lot of other tables but it took us over 2 and a half hours to eat. Which was mostly waiting for us to even see our server.

The Melting Pot - Reston
Responded on July 1, 2019

Hi there, Our management team would like to investigate the matter to ensure that each night is a perfect night out. Would you be willing to speak with us a little more in regards to your experience? Please provide your preferred contact method and someone will reach out to you as soon as possible. Thank you so much for your feedback and we hope to hear from you soon!

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