Friday-Saturday: 5:30 pm - 2:00 am
Sunday: 5:30 pm - 12:00 am
I went to the Diamond to celebrate my birthday on Friday and had a reservation for 7 people, the food and cocktails were great, however we left feeling very disappointed in the way the bills were handled. The bills were all wrong and after finally figuring out the bills after 15 minutes my friend notices after some of us have already paid and tipped that there had been 18% autogratuity added without our knowledge. When my friend noticed this she asked the waitress what the policy was for autograt and why we weren’t informed, the waitress explained that there was gratuity added to parties of 8 or more. We were only 7 people so we explained that we were not in fact 8, but 7, and she said the machine just adds it automatically when there are 8 seats? Why there were 8 seats when we were only 7 I don’t know. So , we asked to speak to a manager so as to clear up this confusion and after rolling her eyes she went and grabbed the manager who explained to us that actually the autogratuity was added for 7 people or more and if we looked it was written in the menu. Obviously that was missed on our part, but as a group of people who currently work in or have worked in the service industry we know that you tell people the gratuity is included otherwise the guest feels taken advantage of and frankly scammed. We understand the purpose of autograt, the servers have to be taken care of when there is a large party, especially on a Friday night and we get it, but this was handled extremely poorly.
I was not offered reimbursement after unknowingly tipping a total of 38% on my bill and not issued an apology either. We all left feeling really taken advantage of, angry and disappointed because up until that point it was a great experience. I hope that in the future they can get their policy straight on what the autogratuity procedure is, so that servers and guests are all on the same page and informed.
This was amazing! I loved the ambiance. It was such a cool experience. Everyone that I have taken there has loved it!! The olives were to die for!! Will be back soon 😊
Food was great, drinks were amazing and ambiance was irreplaceable. I will be going back for more!!!
Everything was great, They were accommodating for our big party of ten.. The food was good, i accidentally ordered a hot cod dip (would not recommend) but they were friendly enough to take it off the bill, since i did not realize that was what i had just ordered.
At the end, the waitress was a little confused mentioning how we had not paid for an order of chicken. I followed up with everyone after the party and relieved all receipt copies (or similar to it) and everyone had paid for the meal. Its unfortunate that there was this confusing, it kinda let us on a poor note while leaving.
Food, venue , service and location was great . The music base and level needs to be adjusted to lower though as it has a primarily cozy/ intimate kind of ambiance where conversation is sought naturally among guests so loud and/ or strong base type of music doesnt suit that very well.
Great food and service, just a bit pricey. Loud music, it's a bit hard to talk if you are going with a bigger group of friends.
TAPAS Food was great. Spent a little north of $70 and it was good enough to fill up 2 people and have a beverage each. Will come again for sure
I told Monica I was meeting a blind date and she was perfectly attentive and even offered to help me out of things went sideways which made me chuckle. She was wonderful, genuine and friendly and we enjoyed a few too many delicious cocktails. Will visit again, thank you :)
Brought some friends of mine here who were visiting Canada and we all had a blast! The servers were super friendly! Definitely would come back!
Excellent atmosphere in the heart of Gastown. Quality food and fantastic service. Great setting for a small or large group. Enjoy share plates or order individually. Both options work well. Excellent vibe and highly recommended.
The sound level is simply too high because of the nature of all the hard surfaces in the space. Need to look at better sound absorbing acoustic ceiling panels or hanging something in the main space to bring the volume down about 15 to 20%. I love the Diamond but the last two times I’ve been there it’s just too loud? I love the volume of the music it’s just the sound of the people voices that makes it hard to have a reasonable conversation with someone two feet in front of you.
Short ribs are delicious. Portions were appy size.
Food arrived cold, and took over 30mins for the food to arrive. Cocktails were really good and it’s a awesome location. Food very poor.
The Diamond has been one of my long time favourite places for drinks. Their old food menu had sushi and other crowd pleasing options, but now they have changed their whole menu to have fewer options and no sushi. Our table sent back 3 plates because the taste was unbarable. It’s a shame they don’t have better food options as it really is a great spot in gastown.
Simply amazing heritage room, great cocktails and innovative small plates.
My experience at the diamond was a good one, having shown up on time for the reservation I requested, I was promptly seated by the window, that of which had a great view of the gastown lantern lit square , beautiful people were hosting as well as frequenting . The food seemed reasonably priced, though I had none. I tried a mixed cocktail, a creation from the bar that was different and complex in its flavor profile , though not overly presumptuous or layered . The host / general manager was a pleasure to speak with briefly and a vision to behold; as were all the staff I were fortunate enough to engage with. My friend was unable to come though I was accommodated as though this wasn't the slightest inconvenience. I thoroughly enjoyed myself in these intimate settings, and highly suggest a visit to "the diamond" if you've ever had the curiosity to know what it feels like to be guest somewhere as comfortable in comparison to the inner sanctum of your own home while still maintaining the allure and ambiance of glow of candle light.
My new fav of fav's. Sooo much fun. Killer cool....but dont take my corner table!!!;)))
Had a good time overall. Enjoyed the food. Service was ok, could’ve been more friendly vs “functional”. Two of us had cocktails that tasted very strong (intense flavours), but not so tasty.
Creative cocktails, tasty but not silly. Diverse tapas that are reasonably priced & good for sharing. Service was a bit hit and miss, but friendly when it happened. Entertaining view over Powell/Abbot St.
We loved sitting by those big, open warehouse windows with the summer breeze rolling in, watching night fall on Gas Town. The cocktails were creative and delicious. We are still talking about the duck pate tapas. The Diamond looks a little rough from street level, but you'll find a gem at the top of the stairs.
Great drinks, service and a fun place to celebrate a birthday!
Great spot, busy place, (Fri night). Had cocktails and a bunch of appies. Very good service and wonderful view with the window table. A little pricey, but then so are a lot of places in Vancouver. I'd recommend it.
Good food and service, but the noise level makes it very hard to carry on a conversation.
I was told that the Diamond had expanding to a back room which was nice and they had a new menu worth trying. I took my wife there with some friends for her birthday. There was disappointment around the table.
The short rib dish was fairly small portion and unexciting and the chocolate cake can only be described as mush.
We very much enjoyed our dinner, the service and the ambiance. Cocktail specials were great value. As vegetarians, there were a few options we could choose from but it would be great to have a few more.
So pleased we booked here; service was fantastic, and the venue is very charming and unique. Great cocktails, and an impressive menu including entrees.
Great ambiance great drinks and service food was just okay
Fantastic cocktail choices and a great decor. Food is so-so but the excellent drinks and the great views make up for it.
A pretentious, overpriced dump. Despite having made reservations and the place being empty on our arrival, we had to fight tooth and ail to get a window. While tasty, portions are ridiculously overpriced for the portion size, the pates arrived at different times, so half the table is eating or finished when yours arrives, the plates are being pulled out from under you while you're still finishing, and the music s so loud you can't hear yourself think. A terrible experience.
The Diamond has a great range of unique cocktails, and a delicious menu. It would be even better if the dinner portions were bigger, but you can share different plates and try a few.
This is not a sushi bar like it is advertised. I was very disappointed
Average food but great service and ambiance. More a cocktail lounge with munchies than a restaurant that serves drinks.
Service was a little slow- but the food was good and the ambience was nice!
The food options were a little too out there so we settled on the bread and olive oil and we received six tiny slices of bread, if was hardly enough for one person. The drink list was better but nothing really caught my eye. The service was good and the environment was nice but I will not be coming back.
Had a special request for a first date and all the staff followed through and we had the best time! Service was great, she let us do our thing and chat, so impressed thank you!!
Great service! The east coast gals took great care of us!
Great experience! Waiters were friendly, ambience was nice & food was fantastic! The whole Riverdale cast was there on my Birthday so it was extra special!
We had a great evening but we had to carry my mother in a wheelchair up 2 flights of stairs. I’m not sure if it makes it clear on website that it is not wheelchair accessible....? But everyone thoroughly enjoyed the evening.
We celebrated a birthday here. It was a wet windy west coast evening but, we were warm and cozy inside. The building itself is very beautiful and the ambience in the restaurant was very nice. Good lighting, beautiful view, good food and great cocktails!