Ruth's Chris Steak House - Walnut Creek

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1. YL

   YoungL

   San Francisco

   12 reviews

   3.0

   12 reviews

   Dined 1 day ago

   overall3food4service1ambience4

   Nice restaurant but it took forever to get our drinks even though they were ordered first. We finished our entire appetizer and still waited. Just before the meal they finally came. Mine was just a glass of wine so it’s baffling. Steaks were good. Goat cheese and crab artichoke appetizer was yummy. The lobster Mac & cheese was way too rich for me. I couldn’t eat more than a few bites. The very hot bread was really good too. The waitress was very friendly and brought both my kids (who just graduated from high school) a bread pudding with a “congrats” and lit candle. Very nice gesture. Everything just took so long. I would not come back for that reason.

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2. JL

   JustLola

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   Great service and special attention to our recent graduate!

   Report
3. MH

   MyeshaH

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Steak comes to the table on a 500 degree plate in butter! Amazing flavor. You can say how little or how much butter you want.

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4. K

   Kster

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   We went for our 25th anniversary and everything was fantastic! They had rose petals on the table and gave us free champagne and dessert. The food was amazing, as always!

   Report
5. DL

   DougL

   San Francisco

   14 reviews

   4.0

   14 reviews

   Dined 4 days ago

   overall4food4service3ambience3

   Food was fine. Service was a little sluggish - too much chatting with the customers while others might be waiting for service

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6. SO

   SeanO

   San Francisco

   1 review

   vip
   4.0

   1 review

   Dined 6 days ago

   overall4food4service5ambience5

   I have been to Ruth Chris before but this time I was not blown away but it was still good

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7. D

   Darrell

   San Francisco

   26 reviews

   5.0

   26 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Celebrated a birthday for my partner! We were fortunate to have Jamie (female with the glasses) again. Jamie is friendly, courteous and just a wonderful server! The steaks were stellar as usual and the experience too!

   Report
8. S

   Steelerchick

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   overall3food3service5ambience2

   Joseph the waiter was absolutely amazing. Such wonderful customer service and was always checking on us. That was the only great time of the evening. They sat us by a window and it was so hot that it was miserable. We were not moved even though we informed them how hot and miserable it was. My steak was not cooked as prepared and was very fatty. There were crying babies I get it ut it does not make for a good evening when that's all you hear.

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9. JI

   JoeI

   1 review

   4.0

   1 review

   Dined on May 21, 2022

   overall4food4service5ambience4

   Overall, our dinner experience was great! The only negative was the lobster bisque soup served was lukewarm

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10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 19, 2022

    overall5food5service5ambience5

    Jesse our server did an amazing job at attending us

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11. LD

    LivermoreDiner

    San Francisco

    3 reviews

    1.0

    3 reviews

    Dined on May 15, 2022

    overall1food1service1ambience1

    Extremely disappointed we chose to celebrate our son’s 16th birthday here, which was noted in our reservation and to our server, Nickaulus. Nickaulus seemed to have a nice personality, but the service didn’t match it. Although they told us they would bring down the ice cold temperature in the room, those who didn’t have jackets were still freezing throughout dinner. The server who corked our fine Cabernet Reserve didn’t even pour the wine until we asked him to. So was a corkage fee just to open the cork and not follow through on the service at a white table cloth restaurant? For the seafood tower, the seafood cocktail bowl was dirty, the presentation of the steaks including a $145 Tomahawk steak was poor, the sea bass wasn’t fully cooked (cold on the inside) and was asked if they could bag our food literally 10 minutes after the re-cooked fish was brought back (and btw, the fish wasn’t even good). They asked us to “wrap it up” and continued to swarm our table showing their annoyance until we felt enough pressure to leave while Nickaulus asked if we wanted dessert while handing us the bill. If you allow guests to book and arrive at 8:45, but not seat them until 9:10 then don’t expect to rush us while trying to eat a fish we had to ask to be fully cooked. We left extremely unimpressed and will tell everyone to never spend $0.01 let alone the $600 we regret spending for what was supposed to be a milestone birthday for our son. Our sweet 16’s son was disappointed and underwhelmed while we were all embarrassed that his girlfriend had the undercooked sea bass. Poor service, poor quality, dirty dishes, which we had to ask to take away after it was replaced, being charged a corkage fee where service was never followed through in an ice chamber where we were placed in a corner facing a wall doesn’t even deserve a 1 star, but negative stars. Left a bad taste in our mouth, literally and figuratively. None of us can recommend a Ruth’s Chris to anyone again.

    Ruth's Chris Steak House - Walnut CreekResponded on May 18, 2022

    LivermoreDiner We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location. Thank you!

    Report
12. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on May 15, 2022

    overall4food4service4ambience3

    The spinach was extremely runny, not typical of Ruth Chris standard. The wait staff was kind enough to replace it with a different side order at no charge. I noticed that there are a lot of families dining, diverse customers, but dress code was rather loose. Few guys In shorts and flip flops.

    Report
13. DH

    DavidH

    Sacramento

    8 reviews

    vip
    2.0

    8 reviews

    Dined on May 15, 2022

    overall2food2service3ambience2

    Did not go as hoped. Took a while to be waited on. They were out of the Riesling wine my wife enjoys - was a bad start... Took quite a while for our wedge salads to arrive and did so with very little dressing and three small flecks of bacon. The steaks and potatoes were very good. Service was lacking quite a bit. Will keep going to Fleming’s instead.

    Ruth's Chris Steak House - Walnut CreekResponded on May 18, 2022

    DavidH thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
14. OT

    OpenTable Diner

    San Francisco

    1 review

    vip
    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Thank you to Luis for a beautiful dining experience on our two year anniversary! We have been celebrating since the beginning and have never left disappointed

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15. CD

    CeeDub

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on May 14, 2022

    overall3food4service3ambience4

    This Ruth Chris location delivers….. Excellent cuts of rib eyes, cooked to “well done” perfection at 1800 degrees. Creamy, hearty steakhouse garlic mashed potatoes. smoky grilled asparagus and the best lobster Mac n cheese ever!

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16. GD

    GloriaD

    San Francisco

    57 reviews

    vip
    5.0

    57 reviews

    Dined on May 13, 2022

    overall5food5service5ambience5

    So happy with everything!! Food superb and service spot on!! We love their manager Ramone!! He’s the best!!

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17. JD

    JohnDQ

    San Francisco

    13 reviews

    vip
    5.0

    13 reviews

    Dined on May 9, 2022

    overall5food5service5ambience4

    Even wit shade down and strati pulled, it was a bit sunny. Several large groups (at the end farthest from the host stand) were a bit noisy at times. (To be expected, I guess.)

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18. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food1service1ambience5

    Mother’s Day the food was horrible the first time I’ve ever been to Ruth Cris the mac & cheese was not all the way cooked I asked for a well-done steak it was Rall the crabcakes were horrible Going on a busy holiday is not a good idea

    Ruth's Chris Steak House - Walnut CreekResponded on May 13, 2022

    Thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We appreciate you bringing this to our attention.

    Report
19. JF

    JoshuaF

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Everything was great for the Mother’s Day celebration my wife and mother in law enjoyed the whole experience

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20. MC

    MyChi

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    What a great experience as always!! For it to be Mothers Day I must say they were on point!! Our server Joe was amazing!!! Food was good! The spicy shrimp was my favorite 😍 They also gave us a long stem rose 🌹 after our meal which I thought was very generous and kind of them… Thanks again for a wonderful dining experience … We will be back!

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21. R

    Raquel

    San Francisco

    8 reviews

    4.0

    8 reviews

    Dined on May 8, 2022

    overall4food3service1ambience2

    Mother’s Day celebration

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22. OT

    OpenTable Diner

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Had t-bone steak served in very hot butter sizzling dish. Served perfectly worth a trip back anytime just for this dish.

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23. OT

    OpenTable Diner

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Went to celebrate a birthday. As always, the food and service were excellent!

    Report
24. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Great ambience, service and good!

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25. JO

    JaciO

    Chicago

    8 reviews

    3.0

    8 reviews

    Dined on May 7, 2022

    overall3food3service5ambience4

    Ruben was an excellent waiter, very friendly! Lobster Bisque good flavor but watery and the small amount of lobster was overcooked and rubbery. Crab cakes were just ok, presentation was nothing to right home about, very sloppy looking. Stuff chicken was very good! Ruth’s Coffee, Delicious! Not our favorite Ruth’s Chris, ambiance was just ok. For the price, not worth it.

    Report
26. MI

    MICHAELG

    Naples

    10 reviews

    4.0

    10 reviews

    Dined on May 6, 2022

    overall4food2service5ambience5

    Birthday grandson

    Report
27. SC

    SusanC

    Las Vegas

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Great staff. Friendly and professional. Food was excellent. Todays eating out prices high but this location is worth it.

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28. OT

    OpenTable Diner

    Tucson

    17 reviews

    vip
    5.0

    17 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    Food and service was great. The room was cold, and we were told the temperature was set and cannot be changed.

    Report
29. JB

    JeromeB

    San Francisco

    11 reviews

    vip
    3.0

    11 reviews

    Dined on April 24, 2022

    overall3food4service2ambience4

    Subpar service. For example, we ordered a baked potato with the “fixings” on the side. The fixings were eventually brought but were merely dumped on the table without any of the required serving spoons.

    Report
30. OT

    OpenTable Diner

    Tahoe

    1 review

    1.0

    1 review

    Dined on April 23, 2022

    overall1food1service1ambience2

    Would rate 0 if I could and I visit Ruth’s often worse experience

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31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience5

    I had a really great time my server Blake was amazing 🙏🏽 we enjoyed our anniversary thank you very much

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32. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 21, 2022

    overall5food5service5ambience5

    It was so amazing! So beautiful inside

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33. AZ

    AnitaZ

    San Francisco

    98 reviews

    vip
    3.0

    98 reviews

    Dined on April 19, 2022

    overall3food3service5ambience5

    Birthday celebration. I did add a special request for Vegan options. The website described specialty options that our server did not seem to be familiar with. We asked for help to find options for our guest but it was a struggle. While I realize it is a Steak house having options for those who are plant based lifestyles would have been appreciated.

    Report
34. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 19, 2022

    overall5food5service5ambience5

    My best was visiting to celebrate my Birthday. We had an amazing time. Great food and amazing service.

    Report
35. GS

    GinaS

    San Francisco

    5 reviews

    3.0

    5 reviews

    Dined on April 18, 2022

    overall3food3service4ambience4

    I was kind of disappointed with this Ruth’s Chris due to a few factors. One, my reservation was at 7:30pm, we got there just in time to avoid the wait but still waited for 15-20 minutes before getting seated. Two, the place where we were seated. It appeared to be segregated. The main group that we were seated in were all black. Considering we’re black, we were placed in the same seating area and even a group came after us and sat there too. I really don’t want to get a reply back trying to justify why or lack of staffing because it was a lot of staffing. Three, our food wasn’t the best. The creamed spinach was cold and the mash potatoes were luke warm. The lobster bisque taste weird and they changed the lobster Mac and cheese. The only thing that was great was the steak. Will I go again a slight maybe, but I won’t be the one reserving it. I was upset because entering into the establishment it was a group of black people and one guy had a sweatshirt on. One of the hostesses told him he couldn’t wear it, however I watched a white lady with platform flip flops walking around. It was giving I just left from a beach. But she wasn’t told to leave or come in with different shoes. I feel like you can’t pick and choose who to tell about the dress code if everyone isn’t being told about it.

    Report
36. OT

    OpenTable Diner

    San Diego

    1 review

    2.0

    1 review

    Dined on April 17, 2022

    overall2food5service5ambience1

    I am African American I felt uncomfortable when I was greeted. I told them my name and they stated they could not find it. I had to show reservations on my phone. We were dress casual as stated by dress protocol. The food was good and table service. The bathroom had no toilet paper, one of the toilet was backup, and trash was overflowing. I been to Ruth’s Chris 2 in Hawaii (Big Island, Waikiki, Los Angeles, and Dallas). I never had a bad experience except Walnut location.

    Ruth's Chris Steak House - Walnut CreekResponded on April 20, 2022

    Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what you’d hoped. Your comments will be shared with the rest of the team.

    Report
37. QC

    QuianaC

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Joe and Jorge were awesome! The hostesses were as well

    Report
38. BK

    BrandiK

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    My family went on Easter Sunday for lunch and had a wonderful time. The food was amazing, the service was exceptional and it’s just a beautiful place to spend time with family.

    Report
39. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food1service5ambience5

    We ordered the stuffed chicken, ribeye, mashed potatoes and lobster Mac. Our chicken was extremely dry... extremely dry, ribeye was tough and stringy like it was overcooked and the lobster Mac lacked any cheese. Our service was great and the drinks were great but overall it wasn't anything to return for.

    Report
40. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Great birthday celebration!

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