- Overall 1
- Food 1
- Service 1
- Ambience 5
To whom this may concern,
First and foremost, I booked a table for six at 2 PM for brunch or lunch that was posted on open table. Also did my friend Arianna who booked for 2:30 PM. When I tried to call, it told me I have to do everything through open table. There is no phone number to reach any human to talk directly to that works at the restaurant. So I had sent an email I got no reply. That was the first red flag for me. So when I book on open table, it asked me do you want high tea or do you want regular service? I opted for regular service. Coming up to my reservation I confirmed and also did my friend Ariana. There was no information on my reservation that there was construction going on in front of the hotel or in there. It was hard to get parking. It was not told in advance and we couldnt find restaurant parking. Try to call the restaurant. That’ll be no answer cause I couldn’t get hold of them, my friend restaurant reservation and they tell you guys it’s only service when I google the restaurant, the hour of operation don’t match what is on open table. So that was very confusing for my guest and I. Arianna and I booked this restaurant to celebrate our birthday weeeks in advance. I was highly disappointment with the staff and the miscommunication they had with their manager and not even knowing of the reservations. When we finally get there they’re telling me they don’t do breakfast or brunch at this time it ends at 11 am, and again that’s not what is posted here in open table. Oh how their lunch start at 3 pm and there’s only high tea. I was so furious because it’s cutting into my birthday plans. Not only was it an arm and a leg to find the place, now I’m hungry and you’re telling me only tea and biscuits?! That’s so infuriating. I did not end up celebrating my birthday there. I went else where with my guest because clearly your establishment falsely advertised, were not well equipped or informed to even serve my guest and I.
I definitely will not be back.