The Keg Steakhouse + Bar - Kelowna
The Keg is consistently good. We will be back soon.
Loved the food and our waitress was great. We did feel a bit squished at a table and the noise was high. We said we would get a booth next time. They did cater to me as I am gluten free and they asked the kitchen to use different utensils so no cross contamination - they went out of their way for me. Loved it, just the noise and feeling squished at a table was our issue. Next time a weeknight and a booth instead of a busy long weekend Friday night.
As always we had a great experience. Our waiter was great and he made our meal that much more special. We always order the same thing and it never disappoints.
Our waiter was not as attentive as we are accustomed to. Service was slower than usual. I’m not sure why thy play music when it’s busy as it so loud with people trying to converse and it just makes the talk even louder! The food was excellent, and that’s why we come, it would help however if the ambience would improve.
The food was outstanding, but it took longer than expected for the food to be served. Especially when several other tables that ordered later got their food before us.
We were looking forward to a nice meal and good conversation with our friends but due to the noise volume at the restaurant it was very hard to relax and enjoy our meals. The background music just makes everyone talk louder to be heard over it.
We were celebrating my parents 54th wedding anniversary and as usual the Keg was amazing. We began our evening in the lounge for cocktails and Happy Hour then into the dining room for a fabulous meal. All the food was excellent and cooked to perfection. Out waitress in the lounge was exceptional, both efficient and helpful. Our waiter in the dining room was very friendly and really went above and beyond to make the evening special. We commented many times on how we have never had a bad meal or experience at the Keg. They will make it right every time! Thanks for a wonderful and special evening.
Overall we were not very satisfied with service or meal. The first thing that upset us was the fact that our waiter was not aware there was no crab which was what my husband ordered with steak. The waiter had to come back to our table with the menu so husband could choose something else. Waiter should have known about the crab ahead of time. After waiting approximately 15 minutes we finally were served the salad, then the meal and then the appetizer. We had to ask twice to our waiter where our appetizer was. he told us the kitchen was swamped. we told them we didn't want the meal until after we were done our appetizer. They took our meals away and when we expressed our concern of leaving the fish too long they told us it would be fine and not to worry. In fact when we did receive our meals the fish was definitely dry and rather unappetizing. We complained to our waiter who told us there had also been other complaints about the halibut. No compensation was offered.
Great food and service as always.
Excellent steak as always! Great service! Had not been seated in that area of the restaurant before....not as nice the lounge area. Will go back for the steak for sure.
It was good. Nice table. Server was very nice and the food was good. No concerns.
Great service even though it was a busy Friday night!
When we arrived your concierge desk and personnel were excellent, efficient and professional. We were promptly taken to our booth and our waitress was polite, knowledgeable and efficient. We had a wonderful experience.
The service was excellent the waiter was very knowledgeable and helpful
Excellent service and food
Food is great. Servers are courteous and friendly
Billy Miner pie was delicious!
I found it surprising that being in the middle of the Okanagan that there were really no fruit desserts on the menu. It would have been nice to find even a standard fruit salad or apple pie.
Good food. Good service. Maybe a little over priced but not horrible.
We were in quite a noisy area so couldn't talk to each other. Our server was quite busy so our drink order was taken by someone else and delivered by another different person. Upon ordering, I asked for the oven roasted chicken which stated that I would receive the gnocchi on the plate. Yet the server asked if mashed potatoes were alright, which led me to believe she didnt know the menu or the kitchen was out. So I did not get the meal I wanted. Next, the host came once we ordered and tried to get my husband to change his steak order from a top sirloin to the baseball sirloin.
Not only were we not impressed, it took quite awhile to get our water glasses refilled and we didnt see our server again till our meals arrived. One nice end to our meal was that the server gave us a large complimentary dessert since we were there celebrating our 5th wedding anniversary.
The noise level, mainly caused by background music, is by far too loud. We were with elderly people here and a verbal communication was very difficult. Very sad!
the only complaint I have is if someone has a hearing problem the excessive noise from the piped in music creates an overall talking to loud tables which only adds to the noise level which makes it almost impossible to talk to people in your party without yelling.....Why does the piped in music have to be so loud.
Slow service and small portions of sides for a 12oz steak
Our Anniversary. The staff were exceptional. They went above and beyond.
They all made a point of congratulating us. They were very attentive, polite, energized.
They were prepared for our reservation and made us feel like we were the only ones there.
Thank you for having my rose ready. And the extra special touches. It surely was a night to remember.
Always amazing! I actually booked this for our hotel guests. We always recommend your place
We have always enjoyed the Keg but this time we were there with friends celebrating our anniversary and a birthday. We, in the past, been asked if we were celebrating anything and this time we didn't. We felt very rushed. It wasn't as enjoyable as it has been in the past.
We love the Keg and frequent this restaurant. We felt our waiter was not attentive.
It was quite noisy. Food was awesome as always.
we always enjoy the Keg and would recommend it to friends etc. Excellent experience
Wonderful way to spend my birthday with family and friends.
Our experience was amazing our waitress was the best
Yes we would very much recommend this resturant. Also go back many times.
It was a celebration of my sister's birthday. She liked the place and ambiance. Food was good and it was to our expectation. I worked at the Keg in St. John's before and I was happy with the food served.
Appies, escallops , bacon rapped scallops, awesome. Main, Steak and lobster a great combination. No room for desert.
The service we enjoyed was outstanding, both in the bar before supper and during our supper. Waiters were friendly, very accommodating and professional. Both of our meals were outstanding and done to perfection. Our pre-dinner drinks were extremely tasty and enjoyable. In recognition of our 54th Wedding Anniversary that we were celebrating; the Keg gave us a very nice and tasty complimentary dessert! A very nice touch to the wonderful evening that we enjoyed at the Keg! I will most certainly return to this restaurant again in the future. They know how to do things right!
Our Anniversary. We have been at the Keg every year since 1986, when we met there.
We now go every year for the day we met, our anniversary and both our birthdays!
Love and our special waiter JD.
My spouse had classic prime rib and it was excellent. I had sirloin Oscar med rare and it was cooked perfectly and very tasty but tough. I usually eat the entire steak but managed to only chew through about a third of it. I mentioned it to server and with the manager came over and apologized saying sometimes the sirloin cut can be a bit tough. They were very good about it and offered me something else which I declined (I had already had some of my spouses). They took the steak off the bill. So they made it right as best they could. I thought restaurants generally got the best cuts and for the price I was surprised the cut was tougher than what we usually can get at a grocery store. Will be going back to Keg again as experiences are usually very good.
We enjoyed steak and lobster. Unfortunately my steak was too well done but they did not charge me for it.
I have several food allergies and once I made this known to our waitress, she was very pleasant, knowledgeable and helpful. She even returned to the table to confirm allergies and options with my selections. Later, a chef from the kitchen came out to assure me that my food would be carefully prepared and the restrictions would be adhered to. Overall, my husband and I felt were comfortable eating in the restaurant, with the staff being very attentive. This made the meal so much more enjoyable without the worry that can come with dietary limitations. On a separate note, the food was incredibly good!
Good food good service! We had a very enjoyable evening with great atmosphere !
The lobster was so good and steak was excellent. Going one more time for lobster before it is gone.
We always pick The Keg for special occasions and have especially enjoyed the lobster in August; however we were very disappointed with our recent dinner which was a half lobster/steak combo. While the steak was good, there was very little meat in the half lobster and what was there was very dehydrated. In our party of four, three had half lobster and all were the same. For the prices charged, we certainly expect decent, palatable food. After numerous years, it is unlikely we will return to The Keg as there are other restaurants that are not as expensive and have exceptional food.