The Keg Steakhouse + Bar - Niagara Falls Courtyard
We had a great server and a great view of the falls!
We travel a lot, whenever we feel like having steak, Keg is always the first come to mind.
This particular Keg has exceeded our expectations than others we have visited over the years.
Very disappointing experience. I frequent The Keg about two times per month. This was our first visit to Niagara Falls location. We were there to celebrate my wife’s birthday. However from the very beginning the service was disengaged and unhelpful. We asked for Our Calamari to be just rings and no other Kev has even denied our request accept here. It wasn’t just the refusal of our request but it was the Manager Dave’s attitude that really disappointed us and really dampened the excitement of the birthday occasion. We decided to end our experience and drove 6 miles to the St Catherine’s Keg. So much better. Staff was friendly, attentive and accommodating to make it a Special night for my wife. Shame on Fave and his staff. Breyer training and customer service is required before I would return to this location.
Thank you for your feedback. We hope your wife enjoyed her birthday at the St. Catharines location. We are disappointed that our solutions to your request for all rings in your Calamari did not meet your approval. On behalf of our team at the Niagara Falls Keg, we apologize that we did not make this a special evening despite the Calamari issue. We appreciate your feedback and will take this into consideration moving forward.
Very nice people with great food and atmosphere!
Not as expensive as I thought too!
It's ok there if ur staying in the hotel. But just to go to the restaurant the bathroom is far and not in the restaurant. There are no view of the falls at this location.
Thank you for your feedback. We are disappointed you didn't enjoy your experience. Unfortunately, this location does not have a view of the Niagara Falls.
Everything was good, but I ordered a Heineken and it tasted so weird! I have no idea why but something was not right with that.
WE THOROUGHLY ENJOYED OUR EVENING AND CAN HONESTLY CONFIRM THAT IT HAS BEEN A LONG TIME SINCE HAVING THAT MUCH FUN IN A LOCAL NIAGARA FALLS DINING ESTABLISHMENT. THE WAITRESS WAS EXTREMELY ON TOP OF HER GAME AND REPRESENTED THE RESTAURANT AT THE HIGHEST LEVEL. THE FOOD WAS GOOD AND THE SERVICE EVEN BETTER. EVEN WHEN THE MANAGER CAME OUT TO APOLOGIZE FOR THE CHEF DROPPING MY CHICKEN ON THE FLOOR, WE ALL HAD A GOOD LAUGH AND THE REPLACEMENT CHICKEN CAME SHORTLY THEREAFTER. TO SUM IT UP,GREAT FOOD, GREAT SERVICE, GREAT TIME. THANKS
Hi Linda; We're ecstatic you had such a great time. We aim to ensure you're happy with everything when you leave! Looks like we met our goals. We look forward to your next visit!
The food was delicious
Very Good, they accommodated us, a group of 8 people without any issues.
Great service. Not dark like some keg restaurants. Not as noisy and the staff look like a very organised crew.
Cold food and an inexperienced server who kept interrupting us. Not good value at all...disappointing.
Our server Anthony was very attentive, and knew how to take care of his guests. The Manager on duty (name escapes me, Sharon or Shannon) was also amazing. Both went above and beyond in delivering exceptional customer service, wanting to ensure we were satisfied.
Our meals were not what you would expect from a Keg. Baked potato was dry, mashed potatoes were wallpaper paste, steaks over cooked and charred.
Having said that, the Manager made it right for us, and did not charge us for one meal, and comped us a dessert.
Lighting was extremely bright for an 8:00 dinner.
Hi Bill; We are disappointed to hear your meal was not up to our usual standards. We are glad to hear we made things right for you. Anthony will be pleased to hear you appreciated his service, and Shannon did the right thing to ensure your satisfaction. Thank you for your feedback, we will address these issues among our management team. Please come back soon. We would love to show you how great we truly are!
Didn’t understand why the staff kept asking us if it was a special occasion. They didn’t do anything.
Overall it was a good experience. The large table beside us was loud but wasn’t to bad. Just people having a good time.
The food was good and the service excellent. They even had live entertainment during dinner.
Hi Lynn; We're glad you enjoyed visiting us, we offer live music every Saturday, from 4-7 PM in the Keg Lounge. Please come back and see us soon!
I was very surprised.. food wasn’t very good for the price point. Very disappointed
Compared to other Kegs in the area the food prep was not as good and took longer than usual from point of order despite not being a full house. Lighting was much brighter than other Kegs so it was less intimate and less inviting as well. Room temp was cool. Waitress was considerate and attentive. First time we've never had a manager check our table at any time during our dining experience. Perhaps this is why the other kegs had sold out reservations and this one was available.
Overall excellent. Notices a piece liaising from the lamp at our table though. Made it take away from the ambiance.
Great service and the food was awesome! Would definitely come back again.
Very good location. Been here a few times never an issue. Only down side is bathroom location.
Our server was excellent, we were celebrating a birthday with our friend and our server really helped us make it a special night for our friend. She was friendly and attentive- she really made a great experience and excellent one. Food was delicious... Wonderful evening out!
Restaurant was good, location is great, our server Glynis was not so great however - she was fine in the beginning but when we questioned an item on our bill she changed to a different person - her customer service skills are very poor. Hopefully next time if we return to this Keg restaurant we will have better service.
Great food. Service was a little off. Did not pour wine after tasting. Overall good but the server could have used a little more training.
The service was very poor. Asked for a later reservation told was no availability but lots of empty tables when we finished our dinner
Very disappointing for my Mothers Birthday.
Not the fanciest keg and our meal did take a while, but overall we had a really enjoyable time. Our server was fun and did a great job. Bonus that it was too loud so we could actually hear each other throughout dinner!
The service and food cannot be beat. Wish it were closer so I could go again!
I called ahead to inform the restaurant about the special occasion we are celebrating (joint celebration for anniversary & Birthday). I spoke to the restaurant manager and hostesses regarding this reservation and they offered dessert on the house as part of their standard appreciation.
Upon our arrival, we were seated and appetizers and main were served. Appetizers were slightly burned but we didn’t bring it up and just wanted to enjoy the night. Server continue to check on other tables and engage in nice long conversations with them while we patiently wait for our main.
At the end of our night, our bill was delivered and dessert was never served. We didn’t ask for dessert as we wanted to leave quick as the service has been consistently slow for our table. Our server came around several times without stopping at our table to collect the payment, when she finally did she took another 10 mins to “grab the machine” while she had a machine in her hands. Again, we didn’t say anything as we wanted to keep this night enjoyable and memorable.
If a restaurant cannot deliver on a promise then please do not promise anything to your customers. Staff more people if you are understaffed because you can’t cut labor cost if you want to keep the integrity of the service in a hospitality industry. Recognize and Apology if you notice something has gong wrong and recover with more effort, this is how you keep your customers loyal.
It was a very special day to us and we did not enjoy ourselves at the Keg in Niagara Falls at the location attached to the Marriott Hotel.
The Niagara Courtyard The Keg is the best in the area! Always able to get a reservation and nowhere near as loud as other locations. There was a live performer tonight, so the volume was higher than usually, but still okay. The server was mediocre - general table service, but didn’t ask if we wanted coffee or dessert and did nothing to acknowledge the birthday we were celebrating. Overall, I was still happy with the meal, and the food is always delicious!
This location is much quieter than the one at Embassy Suites (9th floor) and a bit brighter which was welcome for our group of four. Our waitress was pleasant but some of our order requests weren’t quite right....and although the plates were hot it seems like the food gets cold so fast. Lastly the teapots dribble water all over so I wish they had different ones. It’s very pricey here so having everything be correct is expected.
First time in our 40 years marriage my wife had to send back the food twice on the third occasion meal was perfect but spoilt the mood don’t go out for a meal and be finished before her meal was cooked properly
The restaurant was not busy at all - I would estimate 25% full and yet our meat was warm to cool (medium rare) depending on the cut.
Potato and vegetables were hot
Service was warm and friendly from the waitress
When you are a group of ten you really can not complain since it spoils the meals of all and then you get to eat alone - you mus find a way to improve here
Getting together with good friends from out of town. Received the usual great service and quality we’ve come to know at The Keg!
Hi Carol; Our staff will be pleased to hear your review. Consistency and quality are some of the staples we offer here at the Keg. Please stop by again soon.
Had to ask for water 2 times, had to ask for pepper for my soup, the waitress was afk most of the meal....didnt even bring candy with the bill .....i bring thst up because the hostess was shocked that i didnt get any from the waitress
We were seated 45 minutes after our reservation time, a sign of things to come. Our server was in training, and she did a very nice job and was quite nice. She said her trainer would be helping her out. He was rude, mixed up drinks and generally not helpful., The food was very good, but a steak knife at a steak house would have been nice. The table knife wasn’t cutting it There were 4 of us dining and we were yelling across the table because it was so loud.
The first restaurant we come to when we come to the Falls and enjoy it every time. The food is awesome and love the Billy Minor Pie Thanks
Fantasric service! Couldnt imagine a better waiter!
Hi Matthew; Thanks for taking the time to let us know you had a great time! We hope to see you soon.
Our server was a blast we had a great time. Service was great.
Hi Joe, Thanks for the review. We're glad you had a great time. Hospitality is paramount to our experience. We look forward to your next visit!
Celebrated family birthday with a table of 8. Drinks were a little slow but excusable. We all ordered either the fillet special or the 12 oz striploin special. All done to perfection. Birthday lady got the birthday cake which we all shared. An A plus meal. Our waitress was the best,
Hello Bill; We apologize for the delay in getting you your drinks. We aim to get you your first drink as fast as possible. Sounds like the rest of the meal went very well. Thanks for dropping us a line. We look forward to seeing you again.
We love this Keg it is always consistent..... nice for a date night..... our service was awesome
Hi Mark; Date nights are very important to you, and us. We're happy everything went well. Please stop by again.