The Keg Steakhouse + Bar - Niagara Falls Courtyard

4.1
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738 reviews
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CAN$31 to CAN$50
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Steakhouse
The Keg Niagara Falls serves up mouth-watering steaks and succulent seafood in a comfortable, inviting atmosphere. Visit The Keg Steakhouse + Bar in the lobby of the Courtyard by Marriott Hotel. Quality, comfort and value are three key ingredients that make The Keg Steakhouse + Bar experience like no other. The menu features tender, juicy steaks, slow roasted prime rib, succulent shellfish, the freshest of salads, irresistible desserts… and of course, an outstanding wine list. Our inviting culture will always welcome you with a smile. Our staff is outgoing, knowledgeable and friendly, with a genuine desire to please. The Keg Steakhouse + Bar provides an atmosphere that encourages you to enjoy, relax and be yourself. Book your table today!
What 738 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
Food
4.3
Service
4.1
Ambience
3.8
Value
Noise · Moderate
93% of people would recommend it to a friend
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C
Toronto
1 review
Dined on March 13, 2020
Overall5Food5Service5Ambience5

We had a great server and a great view of the falls!

EM
Seattle
9 reviews
Dined on March 8, 2020
Overall5Food5Service5Ambience5

We travel a lot, whenever we feel like having steak, Keg is always the first come to mind.
This particular Keg has exceeded our expectations than others we have visited over the years.

OT
Atlanta
3 reviews
Dined on February 16, 2020
Overall1Food1Service1Ambience1

Very disappointing experience. I frequent The Keg about two times per month. This was our first visit to Niagara Falls location. We were there to celebrate my wife’s birthday. However from the very beginning the service was disengaged and unhelpful. We asked for Our Calamari to be just rings and no other Kev has even denied our request accept here. It wasn’t just the refusal of our request but it was the Manager Dave’s attitude that really disappointed us and really dampened the excitement of the birthday occasion. We decided to end our experience and drove 6 miles to the St Catherine’s Keg. So much better. Staff was friendly, attentive and accommodating to make it a Special night for my wife. Shame on Fave and his staff. Breyer training and customer service is required before I would return to this location.

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on February 22, 2020

Thank you for your feedback. We hope your wife enjoyed her birthday at the St. Catharines location. We are disappointed that our solutions to your request for all rings in your Calamari did not meet your approval. On behalf of our team at the Niagara Falls Keg, we apologize that we did not make this a special evening despite the Calamari issue. We appreciate your feedback and will take this into consideration moving forward.

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JH
1 review
Dined on February 14, 2020
Overall5Food5Service5Ambience5

Very nice people with great food and atmosphere!
Not as expensive as I thought too!

OT
1 review
Dined on February 14, 2020
Overall1Food4Service3Ambience2

It's ok there if ur staying in the hotel. But just to go to the restaurant the bathroom is far and not in the restaurant. There are no view of the falls at this location.

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on February 22, 2020

Thank you for your feedback. We are disappointed you didn't enjoy your experience. Unfortunately, this location does not have a view of the Niagara Falls.

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OT
Toronto
1 review
Dined on February 14, 2020
Overall5Food5Service4Ambience4

Valentines Day

NJ
Toronto
4 reviews
Dined on February 8, 2020
Overall4Food3Service3Ambience3

Everything was good, but I ordered a Heineken and it tasted so weird! I have no idea why but something was not right with that.

LB
1 review
Dined on February 1, 2020
Overall5Food5Service5Ambience5

WE THOROUGHLY ENJOYED OUR EVENING AND CAN HONESTLY CONFIRM THAT IT HAS BEEN A LONG TIME SINCE HAVING THAT MUCH FUN IN A LOCAL NIAGARA FALLS DINING ESTABLISHMENT. THE WAITRESS WAS EXTREMELY ON TOP OF HER GAME AND REPRESENTED THE RESTAURANT AT THE HIGHEST LEVEL. THE FOOD WAS GOOD AND THE SERVICE EVEN BETTER. EVEN WHEN THE MANAGER CAME OUT TO APOLOGIZE FOR THE CHEF DROPPING MY CHICKEN ON THE FLOOR, WE ALL HAD A GOOD LAUGH AND THE REPLACEMENT CHICKEN CAME SHORTLY THEREAFTER. TO SUM IT UP,GREAT FOOD, GREAT SERVICE, GREAT TIME. THANKS

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on February 4, 2020

Hi Linda; We're ecstatic you had such a great time. We aim to ensure you're happy with everything when you leave! Looks like we met our goals. We look forward to your next visit!

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a
1 review
Dined on January 11, 2020
Overall5Food5Service5Ambience5

The food was delicious

OT
Toronto
1 review
Dined on December 31, 2019
Overall5Food5Service5Ambience4

Very Good, they accommodated us, a group of 8 people without any issues.

RM
1 review
Dined on December 31, 2019
Overall4Food4Service5Ambience4

Great service. Not dark like some keg restaurants. Not as noisy and the staff look like a very organised crew.

OT
1 review
Dined on December 27, 2019
Overall1Food2Service1Ambience2

Cold food and an inexperienced server who kept interrupting us. Not good value at all...disappointing.

BS
Toronto
12 reviews
Dined on December 13, 2019
Overall4Food3Service5Ambience3

Our server Anthony was very attentive, and knew how to take care of his guests. The Manager on duty (name escapes me, Sharon or Shannon) was also amazing. Both went above and beyond in delivering exceptional customer service, wanting to ensure we were satisfied.

Our meals were not what you would expect from a Keg. Baked potato was dry, mashed potatoes were wallpaper paste, steaks over cooked and charred.

Having said that, the Manager made it right for us, and did not charge us for one meal, and comped us a dessert.

Lighting was extremely bright for an 8:00 dinner.

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on December 21, 2019

Hi Bill; We are disappointed to hear your meal was not up to our usual standards. We are glad to hear we made things right for you. Anthony will be pleased to hear you appreciated his service, and Shannon did the right thing to ensure your satisfaction. Thank you for your feedback, we will address these issues among our management team. Please come back soon. We would love to show you how great we truly are!

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H
Toronto
29 reviews
Dined on December 7, 2019
Overall4Food4Service4Ambience3

Didn’t understand why the staff kept asking us if it was a special occasion. They didn’t do anything.

Overall it was a good experience. The large table beside us was loud but wasn’t to bad. Just people having a good time.

LC
1 review
Dined on December 7, 2019
Overall5Food4Service5Ambience5

The food was good and the service excellent. They even had live entertainment during dinner.

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on December 18, 2019

Hi Lynn; We're glad you enjoyed visiting us, we offer live music every Saturday, from 4-7 PM in the Keg Lounge. Please come back and see us soon!

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OT
New England
4 reviews
Dined on December 2, 2019
Overall5Food5Service5Ambience5

Always good

GW
Toronto
4 reviews
Dined on November 30, 2019
Overall2Food1Service1Ambience3

I was very surprised.. food wasn’t very good for the price point. Very disappointed

V
Toronto
6 reviews
Dined on November 30, 2019
Overall3Food3Service4Ambience2

Compared to other Kegs in the area the food prep was not as good and took longer than usual from point of order despite not being a full house. Lighting was much brighter than other Kegs so it was less intimate and less inviting as well. Room temp was cool. Waitress was considerate and attentive. First time we've never had a manager check our table at any time during our dining experience. Perhaps this is why the other kegs had sold out reservations and this one was available.

OT
1 review
Dined on November 30, 2019
Overall5Food5Service4Ambience3

Overall excellent. Notices a piece liaising from the lamp at our table though. Made it take away from the ambiance.

J
1 review
Dined on November 29, 2019
Overall5Food5Service5Ambience5

Great service and the food was awesome! Would definitely come back again.

OT
Toronto
2 reviews
Dined on November 23, 2019
Overall4Food5Service5Ambience4

Very good location. Been here a few times never an issue. Only down side is bathroom location.

SH
1 review
Dined on November 23, 2019
Overall5Food5Service5Ambience5

Our server was excellent, we were celebrating a birthday with our friend and our server really helped us make it a special night for our friend. She was friendly and attentive- she really made a great experience and excellent one. Food was delicious... Wonderful evening out!

JM
Toronto
1 review
Dined on November 23, 2019
Overall4Food5Service1Ambience5

Restaurant was good, location is great, our server Glynis was not so great however - she was fine in the beginning but when we questioned an item on our bill she changed to a different person - her customer service skills are very poor. Hopefully next time if we return to this Keg restaurant we will have better service.

SA
New England
33 reviews
Dined on November 22, 2019
Overall5Food5Service3Ambience4

Great food. Service was a little off. Did not pour wine after tasting. Overall good but the server could have used a little more training.

LH
Toronto
1 review
Dined on November 16, 2019
Overall3Food4Service2Ambience2

The service was very poor. Asked for a later reservation told was no availability but lots of empty tables when we finished our dinner
Very disappointing for my Mothers Birthday.

MC
Toronto
2 reviews
Dined on November 9, 2019
Overall4Food4Service4Ambience3

Not the fanciest keg and our meal did take a while, but overall we had a really enjoyable time. Our server was fun and did a great job. Bonus that it was too loud so we could actually hear each other throughout dinner!

JB
1 review
Dined on November 2, 2019
Overall5Food5Service5Ambience5

The service and food cannot be beat. Wish it were closer so I could go again!

OT
Toronto
2 reviews
Dined on October 26, 2019
Overall2Food3Service1Ambience4

I called ahead to inform the restaurant about the special occasion we are celebrating (joint celebration for anniversary & Birthday). I spoke to the restaurant manager and hostesses regarding this reservation and they offered dessert on the house as part of their standard appreciation.

Upon our arrival, we were seated and appetizers and main were served. Appetizers were slightly burned but we didn’t bring it up and just wanted to enjoy the night. Server continue to check on other tables and engage in nice long conversations with them while we patiently wait for our main.

At the end of our night, our bill was delivered and dessert was never served. We didn’t ask for dessert as we wanted to leave quick as the service has been consistently slow for our table. Our server came around several times without stopping at our table to collect the payment, when she finally did she took another 10 mins to “grab the machine” while she had a machine in her hands. Again, we didn’t say anything as we wanted to keep this night enjoyable and memorable.

If a restaurant cannot deliver on a promise then please do not promise anything to your customers. Staff more people if you are understaffed because you can’t cut labor cost if you want to keep the integrity of the service in a hospitality industry. Recognize and Apology if you notice something has gong wrong and recover with more effort, this is how you keep your customers loyal.

It was a very special day to us and we did not enjoy ourselves at the Keg in Niagara Falls at the location attached to the Marriott Hotel.

NR
Toronto
6 reviews
Dined on October 26, 2019
Overall4Food5Service3Ambience4

The Niagara Courtyard The Keg is the best in the area! Always able to get a reservation and nowhere near as loud as other locations. There was a live performer tonight, so the volume was higher than usually, but still okay. The server was mediocre - general table service, but didn’t ask if we wanted coffee or dessert and did nothing to acknowledge the birthday we were celebrating. Overall, I was still happy with the meal, and the food is always delicious!

LN
Los Angeles
3 reviews
Dined on October 25, 2019
Overall3Food3Service3Ambience3

This location is much quieter than the one at Embassy Suites (9th floor) and a bit brighter which was welcome for our group of four. Our waitress was pleasant but some of our order requests weren’t quite right....and although the plates were hot it seems like the food gets cold so fast. Lastly the teapots dribble water all over so I wish they had different ones. It’s very pricey here so having everything be correct is expected.

OT
Orlando
1 review
Dined on October 23, 2019
Overall3Food2Service5Ambience4

First time in our 40 years marriage my wife had to send back the food twice on the third occasion meal was perfect but spoilt the mood don’t go out for a meal and be finished before her meal was cooked properly

PV
1 review
Dined on October 18, 2019
Overall3Food1Service4Ambience4

The restaurant was not busy at all - I would estimate 25% full and yet our meat was warm to cool (medium rare) depending on the cut.
Potato and vegetables were hot
Service was warm and friendly from the waitress
When you are a group of ten you really can not complain since it spoils the meals of all and then you get to eat alone - you mus find a way to improve here

CG
Toronto
4 reviews
Dined on October 12, 2019
Overall5Food5Service5Ambience5

Getting together with good friends from out of town. Received the usual great service and quality we’ve come to know at The Keg!

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on October 16, 2019

Hi Carol; Our staff will be pleased to hear your review. Consistency and quality are some of the staples we offer here at the Keg. Please stop by again soon.

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W
New York Area
1 review
Dined on October 5, 2019
Overall3Food4Service1Ambience4

Had to ask for water 2 times, had to ask for pepper for my soup, the waitress was afk most of the meal....didnt even bring candy with the bill .....i bring thst up because the hostess was shocked that i didnt get any from the waitress

DV
Philadelphia
3 reviews
Dined on October 5, 2019
Overall2Food3Service3Ambience2

We were seated 45 minutes after our reservation time, a sign of things to come. Our server was in training, and she did a very nice job and was quite nice. She said her trainer would be helping her out. He was rude, mixed up drinks and generally not helpful., The food was very good, but a steak knife at a steak house would have been nice. The table knife wasn’t cutting it There were 4 of us dining and we were yelling across the table because it was so loud.

JJ
1 review
Dined on October 5, 2019
Overall5Food4Service5Ambience4

The first restaurant we come to when we come to the Falls and enjoy it every time. The food is awesome and love the Billy Minor Pie Thanks

MM
1 review
Dined on October 4, 2019
Overall5Food5Service5Ambience5

Fantasric service! Couldnt imagine a better waiter!

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on October 16, 2019

Hi Matthew; Thanks for taking the time to let us know you had a great time! We hope to see you soon.

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JC
1 review
Dined on September 28, 2019
Overall5Food5Service5Ambience5

Our server was a blast we had a great time. Service was great.

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on October 1, 2019

Hi Joe, Thanks for the review. We're glad you had a great time. Hospitality is paramount to our experience. We look forward to your next visit!

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BK
Toronto
4 reviews
Dined on September 28, 2019
Overall5Food5Service5Ambience4

Celebrated family birthday with a table of 8. Drinks were a little slow but excusable. We all ordered either the fillet special or the 12 oz striploin special. All done to perfection. Birthday lady got the birthday cake which we all shared. An A plus meal. Our waitress was the best,

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on October 1, 2019

Hello Bill; We apologize for the delay in getting you your drinks. We aim to get you your first drink as fast as possible. Sounds like the rest of the meal went very well. Thanks for dropping us a line. We look forward to seeing you again.

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MG
Toronto
19 reviews
Dined on September 27, 2019
Overall3Food5Service5Ambience5

We love this Keg it is always consistent..... nice for a date night..... our service was awesome

The Keg Steakhouse + Bar - Niagara Falls Courtyard
Responded on October 1, 2019

Hi Mark; Date nights are very important to you, and us. We're happy everything went well. Please stop by again.

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