The Keg Steakhouse + Bar - Yaletown
Food came out cold - service was a little subpar. I expected more - your Alberni location is more consistent.
+a friend in town who loves the Keg!
We love the Keg but this was not a great experience! Steak was raw that my husband ordered. He can appreciate a good rare steak but it was terrible. No check on the food either. My French onion soup was disgusting it was congealed and lumpy. Waited an extra 10 minutes for my appetizers that I ordered for dinner. Everyone at our table was halfway done their meal before I received my soup. 🥴 we will go back because we think it was an off night! But they need to brush up!
We love visiting Keg! Great food, service, and ambience every time at any location we’ve been to! :)
My two daughters and I were there to celebrate one daughter’s birthday. We did not feel that our celebration bothered other diners because there was enough space between tables. Our server was excellent and friendly . She helped to make our evening fun. The food was prepared as ordered and was very tasty. Thank you for the complimentary dessert.
Our Service was hands down AMAZING! Jason our service was fantastic! as were the people who brought out our food and the hosts who seated us.
Would highly recommend this Keg to anyone!
Great experience but was surprised we had to wait for the doors to open at 4pm Considering the World Junior were in town. There was not a lot of time between games so felt a bit rushed eating to get back for the next game. While We were waiting for the doors to open many people who wanted to come in past by and went to other restaurants as they did not want to wait. So just a little bit of constructive feedback maybe when there are big games in town opening earlier might be an option. We love the keg and will always come back 😊
Nice and quiet enough to have a conversation- server was discreet and check on us but was not overbearing
Really happy with our experience at the Yaletown Keg. Booked reservation online and they accommodated all our special requests -acknowledged that it was a birthday (Billy Miner Pie w/candle :) , and gave us cozy booth as requested - thank you sooo much!!! Beautiful decor and ambience. Food was great. Will definitely recommend and return.
The only problem they sat is at a table while waiting for our table and they forgot about us for about 35 mins. They didn't offer to pay for our drinks or anything. Not even an apology 😕
Really great food the only issue was my daughters kids menu steak was a bit burnt
The food was good and the service was exceptional.
The dessert was very outstanding. We had the caramel tart wit the Oreo bottom layer, that was amazing.
We chose the Keg for our office lunch because the food is consistently good, with a menu selection that makes everyone happy. Unfortunately the website said we could order off the lunch menu, and when we arrived we were told we could not at this location. Many people had made their lunch decisions before we arrived based on the lunch menu, so that was unfortunate but I think everyone enjoyed what they ordered.
We were a party of 4.
We ordered our Starters and then the server came back and asked for our main orders. We said, please make sure that before you place the order for our main dish, into the Kitchen, that we have received our starters, so as the dinners would not arrive whilst we were still eating the starters.
Well we received our main course at the table, before we had actually received our starters.
The server said, “Well you can have them after your main course“
We replied that of course this was and would be totally unacceptable.
We requested to speak to the Manager and the Managers response was that the Kitchen printer, had ran out of paper.
She said that the restaurant would buy us each a beer and was not at all concerned what a huge mistake this was.
In our opinion it shows what a lack of employee training that exists in this Keg. The customer must always be the priority and as such, in a day and age when servers expect a minimum of 15% to 20% for service. Excellent service is a minimum of expectation from the customers.
Although this excuse was weak, it doesn’t explain the fact that the server didn’t recognize that we had not yet received our starters and that then allowed the main courses to come to the table.
A totally lack of communication and totally unacceptable.
It completely ruined the whole evening.
We will not return.
Had a great meal with friends, service and food was fantastic. Yaletown Keg is a place that consistently meets and exceeds expectations.
The service was so slow and it took them 40 minutes to bring our steaks on Tuesday night!!!. After waiting that long the steaks were cooked wrong. A medium cook steak was completely well done!! But we were so Hungary to wait another 30 minutes for the new ones.
Last time I went to this location , I had a similar experience which was 2 years ago . I thought to give it a try , which was a mistake. Also not to mention that the host has cancelled our reservation after 10 minutes instead of the 15 minutes that resulted in negative points in my open table account.
Check your credit card balance before leaving, I was charged 50 dolars extra. My bill was $111,51 + $30 tip = $141,51; checked my credit card balance the day after and found that I was charged $197,51. Tried to contacted them for a refund or gift card and nobody answered. Deplorable.
Great meal. Appreciated the complimentary starter to make up for the delay.
78th birthday dinner for my mother bill came to over $630 including 18% tip. I would have expected the Keg to at least have provided her with a complimentary slice of ice cream cake. Disappointed with that fortunately mom was unaware and enjoyed the cake. The children paid for the bill.
Food was great as usual. the mushrooms neptune is probably my favorite appetizer anywhere. My only complaint is that we were initially seated right beside the entrance and the host staff do a poor job of enforcing no smoking in front of the entrance. I can tolerate a lot (and I am a former smoker), but the stench of tobacco smoke where we were sitting was overwhelming, we had to ask to move seats which the staff graciously agreed to.
Excellent food and service
Went for dinner before seeing Joe Bonamassa at the QE Theatre. Perfect. Didn't have an abundance of time, but our waiter pulled it off and still kept things relaxed and professional.
It was just my wife and I taking my Son out for dinner to celebrate his 23rd birthday. I had noted it when I made the reservation, and at the end the waiter arrived with a piece of ice cream cake. Very nice, did not expect this, it was a pleasant surprise to a great evening. Great food, great service.
Halibut tasted frozen and no flavor, dinner took way way too long and husbands steak no flavor , plus my salad was not what I ordered . Not a great experience for my birthday!
We had a nice time, thank goodness for great company!
Our appys were delicious and we really enjoyed our service- friendly and quick!
Mains were overall good. The top sirloin is I had was too salty and disappointing, it was also more rare then medium rare. Dish was meh.
The feature steak was excellent and the other main was good- good it had the gravy.
Wish we could get a second chance at better food.
Made reservations and showed up on time. Waited 20 minutes and then took a seat on the rooftop because we had a show to go to. Heaters on but drafty. A little disappointed.
awesome restaurant! we would love to come again soon
Our server Jason was amazing!
Great customer service! Ambience was great! We felt very comfortable with our seating too.
Had dinner on the rooftop patio. Great ambiance!
Lots of heaters and fireplaces. Wonderful service.
Very expensive dinner. Quality and quantity not adequate enough for what you receive.
Glad that we were sharing dinner with friends we hadn't seen in awhile because our apps and dinner took just over 3 hours. "Special" lobster appy overpriced, prime rib ordered medium, delivered rare. Halibut orders way overcooked. We live in the area so frequently dine in the neighbourhood. Two years ago we had a similar dining experience at the Keg but 'tried' it again. Lots of great dining experiences in Yaletown, sorry, won't make the mistake of visiting the Keg again.
We had a lovely dinner Service was good and the food was amazing, it was a anniversary dinner and we had a lovely time.
Birthday dinner for my father’s 65th birthday. Service was acceptable considering it was a Saturday night and two groups celebrating birthday were seated side by side. Server was busy, food pace was neither satisfactory nor was it completely unsatisfactory. Prime rib dinner was pathetic looking. 10oz prime rib was 1/2 inch thick and very sad looking. Restaurant noise was loud. Hard to carry a conversation around the table so ended up having split conversations or yelling to be heard above the noise level.
Lounge was excellent vibe for appys and wine, as we took our bottle of wine to the dinning area and didn't need to order another bottle, our waitress refilled our glasses, I thought this was bad service, t/o the same restaurant and lounge bar should provide the same level of service.
We had a great experience celebrating my girlfriend’s birthday, with her mother and son accompanying us. Michael was perfect and engaged, interested and interesting. I really appreciated a fresh steak when my order was slightly under fired! We always go back to the Keg, even without an occasion, for this reliable level of service and value.
I am beyond impressed! Went there for my boyfriends birthday, food was delicious, service impeccable, staff A1. Can’t wait to go back.