The Tea Room - Windsor Arms Hotel
Peruse a selection of teas from Russian Caravan to Sencha; our staff will happily guide you through the myriad of tastes and aromas.
Reserve the Tea Room for intimate gatherings such as corporate functions, bridal and baby showers, or get-togethers with friends. All Tea Rooms are available for either full or partial bookings.
Not happy with my experience. Also submitted a complaint to the Windsor Arms directly and did not receive a caring response from the President.
Our server was in a mood after we tipped him. Was it not enough to his liking?
The food was not worth the $40 price.
Service wasn’t that great - we had to ask for glasses of water rather than being served it right away. Scones fell apart as soon as tried to cut them open. Jelly was watery (?) and therefore did not enjoy spreading it over the scones. Waitress bumped herself onto me and did not even apologize. It was a tight space I understand but when paying $50 for an afternoon tea experience I expect a higher level of service and also someone who speaks clearly rather than mumbling or saying words so fast it’s difficult to understand!
We had read some poor reviews for the Windsor Arms high tea just before going and worried about it as it was a birthday celebration for my friend. With delight we had a great experience- mostly due to luck, having been seated with an excellent server (Jessica) who was kind, informative and accommodating (dietary request) and prompt without being pushy. Lovely teas and our service was fresh and yummy. Desserts seemed to favour mousse type offerings. A variety of cakelets would be preferable. We overheard the server next to us and got a clear idea of why there have been other poor reviews. This man was outright rude.
Had a wonderful experience at Windsor Arms Hotel High Tea. We were celebrating my aunt’s 80th birthday and it was truly delightful. A must do treat at least once!
Horrible Customer Service with the Windsor Arms Spa, followed by the High Tea at paying.. OpenTable Gift Certificates and NOT allowed at this hotel because they said they have "had problems" with OpenTable Gift Certificates in the past. What type of problems??? If they allow bookings on OpenTable - why don't they accept gift certificates from same? Very disappointing on that regard. Also: does the hotel have no management on a Sunday?? We could not get management at the spa, we could not get management at the front desk, and we could not get management at the tea restaurant.. crazy!! I left a message for George F, the hotel owner - - no call back 3 hours later - another major disappointment. What kind of show is this hotel running - - I expected a lot more on the service side. Ronald at the spa is a horrific specimen of customer service.. the front desk guy was also horrific.. what a shame for a hotel you would think had high standards of service and management.
I would certainly recommend The Tea Room. The selection of teas was excellent as well as the ambient of the rooms. Service at the front door and front desk was great.
Our server however, was rather rude. She really begrudgingly told us what the food was and seemed annoyed whenever we asked her anything.
When the two hours were up, she came to our table. We thought she would ask us how we wished to settle our bill. Instead, she said, okay well your time is up, so you have to leave. One lady in our party was so shocked she laughed. At this the server said, "Well I told you it's two hours, and it's been two hours so you have to go."
To clarify, we knew it was two hours, and in addition, she, very rudely, told us at the beginning of the tea that it is two hours. So this was quite clear.
This was quite disappointing, as the rest of the tea was perfect.
Regardless, I look forward to going again - hopefully with another server.
Always a pleasure to come back for unbelievable experience!
Tea and food were enjoyable but seemed expensive compared to other afternoon tea options. A pretty room and service is quite good
The Windsor Arms high tea service is underwhelming and overpriced. The decor and presentation is lovely, but the scones and sandwiches are incredibly dry. I was very disappointed by how overpriced this particular high tea was, especially since I booked on a Monday for the reduced price of $40 and had to pay 55 on a bank holiday.
Celebrated a birthday.
Peaceful, relaxing atmosphere. Food is delicious. Don’t be fooled by the small portions. I always leave feeling full, and often can’t finish everything.
My favorite place for high tea! I'm big on ambiance and this place delivers. Great selection of teas and treats. You will not be disappointed.
The room/deco was lovely. My friend and I loved the opportunity to dress up a little and have some girl time. The food was very good, though we did miss having a little more variety that we normally get at the Fairmont. It’s a smaller room so it does tend to get a little loud which is normal, but the waitress we had and the group next to us had, Jenny, was very rude, loud, and definitely needs more training. We are all being served the same meal.. so to go to a table and call out “LADY WITH THE NUT ALLERGY?” like we’re in a big family restaurant was very distracting and I felt bad for the woman who timidly put her hand up as everyone in the restaurant watched. She continued to yell out tea orders as well. Our table was not properly set up when we were seated. But what really got to me was when we were ready to leave we called her over and we asked for our bill she was very dismissive and kept looking away to something else that was going on. That bugged us.. but what really put me over the edge is the fact that she came back minutes later and asked if everything was alright and if we needed anything. We looked at each other confused and my friend asked for the bill again to which Jenny responded “Oh had you asked me for the bill?” Luckily for her my friend was paying so she tipped her anyway. Had it been me that moment would have easily made her too disappear.
Customer service issues aside, we did have a lovely time and enjoyed the atmosphere. We’ll definitely come back again.. though maybe with a different waitress.
It was such a lovely experience. The server was very helpful and the food was delicious!
Apple Mango tea is just woow! It was perfect Sunday afternoon. Highly recommend for girls afternoon bonding or as a birthday gift. Service and ambiance were excellent. Food was delicious ,especially smoked salmon/cucumber croissants!
If you have dietery restrictions they are happy to accommodate.
It was not the best - we loved the tea but the room was crowded, AC was not working very well. The food was not up to standards.
Our waiter was amazing!!! Gave us a lot of suggestions and went over menu.
Tea and dessert were amazing, everything we were looking for.
A perfect setting for great chatting with a fabulous tea 'spread'
We were so looking to our day at The Tea Room. We were there last year and we liked the ambiance and the opportunity to wear a fancy hat. This time around the ambiance and the hats were there, that's why I put the value at fair because if you want ambiance and a fancy hat, then it's good. But the food and the service were lacking. Let's start with the food. Compared to last year's menu, this one paled in comparison. The sandwiches and scones were there. The quiche was quite delightful. But the desserts were a series of mousse cakes. So by the time you get to the desserts, everything has melted. And well, though they were bite size, you can only have so many mousse cakes. Last year, there was a better variety and quality of cakes and pastries. For a family that loves their desserts, this was really disappointing. The service was fair, our waitress seemed very new and a little stressed. She made some missteps but corrected them on her own. I guess the experience was so different from our last visit that it had us thinking that we need to start looking for another tradition. It's not cheap (and for four people), we were hoping for a better, all-round experience.
It was a lovely experience! I took my friend for her first high tea and she loved it!
This is my third time having tea at Windsor Arms. There are things that Windsor Arms does really well, such as: variety of food offered, quality of food, tea selection, ambiance. Our server Jessica was absolutely amazing this time around. One thing that is always dampens the experience is the check-in. We were left waiting for over 15 minutes for the hostess, even though there were two people at the front registration desk who saw us and just kept chatting away with their personal matter. This happened every time we have dined here and we always wondered why they’d have a separate hostess when they already have staff who are readily available.
Jessica provided the best service. The scones were fresh, sandwiches delicious, tea was good quality.
Could use a few more sandwiches (as opposed to tea biscuits) for the $$, but taste was fine. Had a few issues with the A/C but it was promptly addressed which was appreciated! :)
Such a wonderful time! Brought my Nana to high tea for her birthday and it was perfect! We both LOVED the teas we chose. My Nana is very particular with her tea and she just loved the house blend that our server recommended! Everyone working was so kind and prompt. The Windsor Arms made my Nana feel very special on her birthday. Went the extra mile to celebrate her! We were so pleased with the selection of treats, tiny sandwiches and biscuits! All was very delicious! Great ambiance. We were able to take our extra treats with us, which was great! Also when we were finished we asked one of the gentlemen working if he could take a photo for us, and he took about 10 to make sure we had a perfect picture, so kind! Did this without having to ask for more than one, wow! Such a sweet man! The valet was great, the gentleman working that day was so funny and kind! Amazing service throughout the hotel, we loved the staff! Will go back for sure! Such a nice afternoon. We loved it.
My sister, sister in law and myself took our three mothers for a belated Mother’s Day experience. We hadn’t been to the Windsor Arms for high tea before and weren’t sure what to expect based on some reviews we had read. The hotel is lovely, staff incredibly friendly and helpful and everything was just perfect! We were pleasantly surprised at how much food we received (couldn’t finish it all) and were pleased to be told we could pack up the rest to take home. We will definitely return.
I hope this gets passed on to the Wndsor Arms as they need pay attention and hopefully correct deficiencies for other guests. The standard tea service was good - excellents teas and quite tasty savouries altho the sweets components were rather too sweet. My complaint is regarding the way food allergies were catered to which was shockingly catered for one of my guests whose birthday we were celebrating. I notified staff re a dairy restriction which I assume means no milk or cheeses The food served was shockingly meagre, dry white bread which seemed stale to the diner and scones which she thought might have been made with an unusual flour making htem dry and tasteless, Surely for a $50 tea The Wndsor Arms ould go to a little more trouble and provide foods as tasty as the standard service. The diner with nut, orange and shellfish allergies did much better being served with much the same food as those without allergies. It remains a mystery as to why the kitchen responded in such a strange way to a dairy restrition as breads don't usually contain molk?! Sadly this guest didn't complain when or question when she was served and I only learned about it after although I did notice that the platter looked pretty miserable.
Perfect cosy corner and delightful tea service
Excellent pleasant service. Nice ambience. The tea we selected was excellent flavour.
I enjoyed the special time with my daughter! We both loved it and would go again! 🌹
It was delightful - my first High Tea! Loved the room and prettiness of the tea setting. The food was as I expected; nice variety and tasty.
Loved it! Went to celebrate a birthday and loved the royal purple room, the food was great and the teas were interesting. Would definitely go back!
Everything is very good here! Good place for getting together with friends or family.
Our server was a little inexperienced...
she made a point to come and tell us our time had more or less run out...
We had a wonderful time
Tea and sandwiches were as expected and nice. Service was seriously subpar. Had to ask for a few things multiple time. We ordered mimosas and after half an hour asked about the status and our served responded as if we hadn’t even ordered them. Also ambiance is a bit tired. Otherwise is adequate
Horrible service. Rude staff. The tea made me sick and the deserts were stale and horrible. I’ll never be back so disappointed.
In my previous experience, and again this time, one of the teas (there were 3 of us), was made much too strong. This is quite ironic, considering it is a tea room, and there should be standards. Otherwise, the tea is delicious, when made properly. One of them had to be remade. The service was sub-par. Our server (not sure of her name, Asian thin female), had an underlying irritability and she didn't come around often enough, we had to search for her. The food was great. The scones divine. Also, when we arrived there was a large table for 4 empty, and we were given a table of 2 at the front with an extra chair. We asked to be moved, but why not assign the larger table in the first place? You cannot comfortably fit 3 people at a table for 2. Service felt cheap, but the decor and food/tea did not.
I've had tea at the Four Seasons Hotel and it was much better.
I found the seating at the Windsor Arms to be very crowded.
The service was lacking. We had to ask for water and it took a long time to arrive. The table next to us asked for their tea to be redone as it was too strong and the waitress and maitre d' were almost argumentative. They did not know what to do with a request like that and were not immediately accommodating.
The food was unimpressive and seemed stale. The desserts which were mousse-like were not cold enough and were warm and lost consistency.
I took my father there for Father's Day and I was disappointed. I will not be back.
Father’s Day. We were told they had “another sitting” for our table specifically even though 3/4 of the room we were in was empty. May or may not come back again - as a paying customer, didn’t appreciate being rushed when the rest of the room let alone restaurant was not 100% booked.