$$$$ • Jamaican • Fredericksburg
Food is absolutely phenomenal. Service was extremely friendly but extremely slow. They really need to work on their speed of service in order to keep customers coming back in. Again, the food is phenomenal.
Each dish is prepared fresh and the tastes are all extraordinary! Took 15 minutes to take the initial drink and appetizer order.
For management, the industry rule of thumb is 2 minutes to greet a table and take a drink order if they are ready (this gets them drinking and gets the cash register flowing). Drinks should be on the table within 5 minutes and then take the appetizer order if you didn't already do that.
Drinks arrived one at a time after we had been there for 30 minutes - and they were not busy at all. Most of the tables were empty.
We were there for 90 minutes before they took the order for our main course. Again, the food and the flavors were amazing and they all were very friendly - just way too slow. Planned for an hour and 15 minutes, but it was greater than a 3 hour dinner with just appetizers and the main course. Skipped dessert because everything was going too slowly.