Wilfrid's Restaurant - Fairmont Chateau Laurier

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service3ambience3

   We were very disappointed that nothing was done for our mother who was turning 80. We specifically told you on two occasions to do something for her special day and not a peep from anyone. For that price we would expect that someone would do something for her. Very disheartening when we spent this much money for 8 people. You can do better. This isn’t your first rodeo. Your hostesses looked like they didn’t know what they were doing. Sloppily dressed, disorganized and not ivermectin friendly. Again, for what we paid, it should be top notch service.

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2. T

   Tara

   Ottawa

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food3service2ambience2

   The breakfast quality was at the level of the 2 cheap 2 star hotels. Maybe the brunch is better. Not recommended.

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded 1 day agoDear Tara, Thank you for sharing your valuable feedback with us. We regret your disappointing experience and do hope we have the opportunity to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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3. OT

   OpenTable Diner

   Unspecified

   1 review

   5.0

   1 review

   Dined on January 29, 2023

   overall5food4service4ambience5

   Excellente assise familiale. On a été bien nourri !

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 31, 2023Nous sommes très heureux que votre visite ait été agréable. Nous espérons vous accueillir à nouveau un jour bientôt. Cordialement, Gregory Voge Directeur de la restauration

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4. H

   Hugh

   1 review

   5.0

   1 review

   Dined on January 18, 2023

   overall5food5service5ambience5

   Easy on line reservation, pleasant ambiance, very professional and pleasant staff, excellent menu, pricing comparable to hotel setting. Disadvantage for an interim period is lack of parking for local patrons.

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 20, 2023Dear Hugh, We are so pleased that your visit to Wilfrid's was an enjoyable one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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5. OT

   OpenTable Diner

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on January 7, 2023

   overall5food5service5ambience5

   They have us a window seat as we requested. Great View, great food, we enjoyed it!

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 10, 2023We are so pleased that your visit to Wilfrid's was an enjoyable one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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6. l

   lara

   Montreal

   2 reviews

   4.0

   2 reviews

   Dined on January 4, 2023

   overall4food2service4ambience2

   Not many choices for the brunch. Poor choices. Also, not exceptional food.

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 10, 2023Dear Lara, Thank you for sharing your feedback with us. Rest assured we take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
7. AG

   AndreanneG

   Montreal

   3 reviews

   vip
   5.0

   3 reviews

   Dined on January 1, 2023

   overall5food5service4ambience5

   New Year’s brunch. Impeccable! Thank you so much!

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Andreanne, We are delighted that you enjoyed your visit and hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
8. G

   Guest

   Ottawa

   2 reviews

   2.0

   2 reviews

   Dined on January 1, 2023

   overall2food3service1ambience2

   The new year day brunch was not up to it's usual standard.

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 10, 2023Thank you for sharing your feedback and you can rest assured that we take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

   Report
9. S

   Sophie

   1 review

   1.0

   1 review

   Dined on January 1, 2023

   overall1food3service1ambience1

   Pretty sad and expensive dinner for a New year's eve... Service almost inexistent... Some part of the buffet were quite limited. Only one pianist who left at 10 pm. No ambiance at all afterwards. Staff was busier cleaning and putting everything away than taking care of the client. Took forever to have refill for our beverages. 110 cad per person in the most fancy place in Ottawa, you expect better especially for this kind of celebrations. Really disappointing and for sure I won't come back. Given the number of similar reviews you have on Google, I would strongly suggest that the manager replies something less general and consider improving the service and the way of working with the staff for 2023...

   Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 13, 2023Dear Sophie, We sincerely regret the disappointing experience during your visit to Wilfrid's to celebrate New Year's Eve. Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Gregory Voge Director of Food and Beverage

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10. IM

    IanM

    Ottawa

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2023

    overall5food5service5ambience4

    Consistent quality of food and service in an historic setting

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Ian, Thank you for sharing your feedback with us. We are grateful for your loyal patronage and will strive to continue to provide a great experience! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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11. AM

    AliciaM

    Ottawa

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food4service3ambience4

    Beautiful room & delicious food. Better organization for the buffet line up as to where to start and end and the dessert bar was hard to read and to reach.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Alicia, Thank you for sharing your feedback with us. Rest assured we take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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12. SX

    SherryX

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service3ambience5

    Went for the new year's eve buffet, $110 per person, with only 5-6 hot foods, the rest are cold salad which you can get at farm's boy, very few selections of seafood, the mussels were full of sands and rocks, the desserts were the highlight of the meal, they were ok, not spectacular by any means. The environment was nice, but definitely not worth the price. Will not go again.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 13, 2023Dear Sherry, We are so sorry to hear of your disappointing experience on New Year's Eve. This is certainly not typical of our usual high standards and we hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Gregory Voge Director of Food and Beverage

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13. K

    Kenda

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food5service5ambience3

    The food was absolutely delicious but I think there should have been more of a variety for the price . I would have expected the room to be more elegant especially given its inside of Chateau Laurier and that it was New Year’s Eve. Where I was sitting there was a cold draft that made it uncomfortable.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Kenda, Thank you for sharing your feedback with us. Rest assured we take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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14. I

    Ilias

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    My wife and I had the NYE dinner buffet. Our first time at Wilfred’s and our first time in the Chateau Laurier. The whole experience was quite spectacular. It was decorated nicely for the Christmas season. The food was amazing with a variety of cold and hot foods. Our server was very pleasant and attentive. We will definitely go back.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Ilias, We strive to provide our guests with the grandest experiences and it is always good to hear when we have been successful! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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15. LH

    LesH

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    The service and food was wonderful. It was a wonderful end to a stressful year

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Les, It is always a pleasure to receive compliments from our valued guests. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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16. OF

    OttawaFlavours2019

    Toronto

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Really appreciated Christelle’s great service and energy! Thanks for making NYE special!

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 10, 2023We are delighted that your New Year's Eve celebration was a memorable one. We agree that Christelle is a wonderful ambassador. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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17. r

    rick

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food4service5ambience5

    your staff is great and the food is good and the value is, oh well, it is only once per year.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Rick, Thank you for taking the time to share your feedback with us and you can rest assured that we take your comments to heart. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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18. CG

    CatherineG

    Ottawa

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food4service5ambience5

    It is a treat o dine at Wilfrid's. The total experience is special and I always look forward to it. I introduced my sister to ti and she thinks she will bring her husband to it.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Catherine, We are pleased to hear that you enjoyed your visit with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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19. B

    Britlady

    Toronto

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Very lovely. Very pleasant experience Great for a special occasion

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023We are so pleased to hear that your visit to Wilfrid's was a memorable one! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
20. KT

    KatherineT

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food4service3ambience5

    Food was fresh and hot. Staff friendly. A little more pricey though.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Katherine, Thank you for sharing your feedback with us. Rest assured we take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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21. SH

    SharronH

    Ottawa

    5 reviews

    5.0

    5 reviews

    Dined on December 29, 2022

    overall5food4service5ambience5

    The Dicken's Lunch was a luxurious treat and the staff and atmosphere was superb! The food was pretty good but....the HUGE issue was that everything was barely warm or room temperature. Cold food, no matter the quality or the taste just is unpleasant and....it is sooooo simple to rectify. Have steaming hot food PLEASE!! The carving of the meat, is understandable to not be piping hot but all the veggies/potatoes and other accompaniments should be HOT!!! Always disappoints and ruins a perfect experience. Everything else was grand!

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Sharron, We are so pleased to hear that you enjoyed your visit and take your feedback to heart! We agree that Oleg is one of the best! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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22. OT

    OpenTable Diner

    Hampshire

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience4

    Excellent food, great service.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 10, 2023Thank you for taking the time to share your 5 star rating with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
23. SS

    SueS

    1 review

    3.0

    1 review

    Dined on December 28, 2022

    overall3food2service5ambience5

    Not worth the amount charged. Very little selection in the cold buffet. Just overall unappealing. Desserts were lovely.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Sue, We regret your disappointing experience. We do hope to decide to return one day, allowing us the opportunity to regain your trust! Sincerely, Gregory Voge Director of Food & Beverage

    Report
24. WT

    WendyT

    1 review

    3.0

    1 review

    Dined on December 27, 2022

    overall3food3service5ambience3

    Food was of good quality, however it took a significant time for the prime rib to be replenished and although everything tasted good the food on the whole was cold. The greatest disappointment was indeed nothing was hot or barely tepid.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Wendy, We appreciate your taking the time to share your valuable feedback with us. Guest comments are vital as we strive for service excellence each and every day. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
25. LT

    LaraT

    Toronto

    1 review

    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    the lunch was amazing and truly worthy. Had great time and great food with my partner - great memory

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Lara, We are so pleased to hear that your experience was a memorable one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report
26. SC

    SarahC

    1 review

    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    Delicious food! Will return! I like the Christmas theme desserts especially the fruit cake, warm desserts, pudding, brandy sauce, etc. Love the scallops, Turkey, prime Rib, etc.

    Wilfrid's Restaurant - Fairmont Chateau LaurierResponded on January 11, 2023Dear Sarah, It is always a pleasure to receive compliments from our guests and hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

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27. P

    Paul

    Ottawa

    1 review

    4.0

    1 review

    Dined on December 27, 2022

    overall4food4service5ambience5

    The breakfast buffet has less options than before the panedmic like some other comments said. However, the food and service are really great. I do think the breakfast buffet is worth the price.

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28. OT

    OpenTable Diner

    Vancouver

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food2service2ambience2

    This experience was ok at best, and certainly not worth the $100 CAD/person. Poor quality service, average food. Won’t be returning.

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29. m

    mimi

    Ottawa

    2 reviews

    4.0

    2 reviews

    Dined on December 25, 2022

    overall4food3service4ambience4

    Christmas Dinner was good. all the vegetables, Yorkshire pudding and potato's where cold to look warm. The Ham, Turkey, Roast Beef, Duck sausage's where excellent, The atmosphere was perfect and staff very friendly.

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30. B

    Boubou

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food3service5ambience5

    I was disappointed that there was no fish for a main dish. I do not eat meat or poultry. Usually there is salmon and or another type of fish as a main course. For the price requested this is very disappointing. So basically, I ate salads, cheese, omelet and shrimp cocktail. I think you have to improve in this department. Also in our party of 5 , my son is a vegetarian. That was the same story for him with even less options. I think, in this day in age, an establishment like the Fairmount has to step up and craft better main dishes for all the people with food restrictions. I must say, however, that the service was excellent, the atmosphere was great and all the people serving or cooking for example the omelet etc.. were very professional and helpful.

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31. OT

    OpenTable Diner

    Montreal

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service4ambience2

    Went to the Chateau Laurier’s Wilfred’s Restaurant for Christmas morning breakfast . We have being going there for many years on Christmas morning. However this time, there must have been a change of chef, cooking staff or something else but the breakfast was extremely poor. It appeared that the upcoming Christmas brunch was far more important than the customers who went for Breakfast. We were seated in the back section while I had requested the front by the windows - even though we arrived at 9am. The reservation was made many weeks earlier, The food quality and presentation was well below standard for a five star facility. Service was the only saving grace. We were four for breakfast - two ordered a la carte and two had the buffet - we all left the restaurant disappointed. Have been loyal to the Chateau for many years but not certain that the experience would warrant our loyalty for next year.

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32. DG

    DebraG

    Vancouver

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    We had the Christmas Day buffet. Lots of variety and everything tastes wonderful. The prime rib was especially delicious

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33. V

    Visitor

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service1ambience1

    The food is terrible, not worth the price. never ever not go there!

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34. HF

    HrFr

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service3ambience4

    Christmas Buffet. Food was good but expensive for the variety. Desserts were not great and buffet almost empty and nobody replenishing. Waiter was nice but as if pushing us out.

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35. LL

    LiseL

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food1service3ambience2

    Nous avons été très déçus par le repas de Noël, un repas à 105$ par personne. Il n’y avait pas de foie gras, pas de noix de saint Jacques, le repas n’était pas à la hauteur du prix

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36. M

    Marie

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food1service3ambience3

    Food was cold. Not enough varieties. Dessert was terrible: looks like the hotel bought the desert at the grocery shops. Paying around $150 per person for that dinner is very very expensive. I was very disappointed with the quality and quantity of the food. It’s not my 1st time but I would not recommend anymore the festives dinners. Before Covid the experience was great when they had it at the ballroom. The only positive note is the service. The staff was amazing.

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37. JH

    JohnH

    Raleigh

    1 review

    3.0

    1 review

    Dined on December 24, 2022

    overall3food4service2ambience3

    Our last stop on the way to Ottawa was at Manoir Hovey in the Eastern Townships, so we are making an unfair comparison. We had two sit down meals there, dinner and breakfast, and it is impossible to compare that to a buffet. However, the quality of the food at Wilfrid's was very good. It was overpriced, though, especially the wine. By the time we actually got to eat the food, while waiting for the wine to arrive, it was cold. The wine we selected was from the larger list, so apparently that was not readily available. Bread and butter could have been put on the table. One person in our party was disabled and not able to go to the buffet, none of the serving staff offered to help. We tipped accordingly. We did have a better experience the next day at brunch. Although we had requested a table with natural light, we were shown to a table in a dark corner. After we insisted on a table with more light to accomodate my wife's visual challenge, we were shown to another table that was just fine. The seafood was excellent although there were no oysters. The server offered to help fetch a plate of food without prompting. It was much appreciated. The restaurant is much more appealing during the day than at night in terms of ambiance. We did not order wine so that was not an issue.

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38. A

    Alison

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    Excellent as always. A truly wonderful way to welcome the holidays by enjoying dinner on Christmas Eve!

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39. D

    Desertblackhawk

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on December 24, 2022

    overall5food5service5ambience4

    A great holiday buffet with live piano carols playing

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40. DL

    DianeL

    Calgary

    2 reviews

    3.0

    2 reviews

    Dined on December 24, 2022

    overall3food3service4ambience4

    Expensive buffet and some Of the items had too many spices that when all mixed together creates a weird combination. The Turkey and beef was one of the best I have had but adding the jus or sauce ruined it because it was Way too salty . The dessert table had too many Xmas spices, such as cinnamon, candy cane etc, The bread table was limited and where they made the omelettes was right in the middle of a passage out of the buffet.

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